Victor Lopez
Project Management
PA, Panama
Skills
Project Management
About
VICTOR E. LOPEZ's skills align with Consultants and Specialists (Information and Communication Technology). VICTOR E. LOPEZ has 38 years of work experience, with 30 years of management experience, including a high-level position.
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Work Experience
Panama- IT Director
National Customs Authority
August 2019 - May 2021
- Responsibilities included: Carrying out planning, coordinate and control infrastructure and technological development; as well as the advancement, implementation and operation of the information systems required for the operation of the Institution. Participant of the "Min. Seguridad Pública / Centro de Estudios Hemisfericos de Defensa William J. Perry - Protección de la Infraestructura Crítica de la Nación en el Ciberespacio - February 18, 2020". Representative of the National Customs Authority in the Cybersecurity Working Group of the High-Level Dialogue between Panama and the United States. Permanently evaluate the status of information systems, equipment and programs, standards and procedures for development, installation, maintenance, operation and production of the different administrative units. Supervise the preparation and execution of the Institution's IT development and contingency plans. Establish, in coordination with the Area Heads, the procedures in each department that facilitate the processing of information that must be handled by computer systems. Promote the use of new technologies for the analysis, capture, processing and distribution of information in the Institution. Promote the integration of the institution's information systems with each other and with other state or private sector institutions. Coordinate the inclusion of the Institution in national and international information networks and services. Monitor compliance with the security and confidentiality regulations of the Institution's data and information. Guarantee that the security measures for computer equipment were operational. Establish minimum standards of quality of service and operation of the information systems of the Institution. Guide the benefits of technology to solve the Institution's problems. Control the execution of the budget of the unit under its responsibility in economic and financial terms. Define the material and human resources needs required by the unit for inclusion in the budget. Prepare and present the reports of the IT area required by the Superior Office or by external control bodies. Accomplishments included: Rethinking the annual purchasing plan in order to ensure the continuity of all the technological services acquired by the Institution. Preparation of the equipment and the respective applications to allow collaborators to work remotely during the quarantine imposed by the pandemic in less than a week after the first COVID-19 case in Panama. Mail groups were set up so that taxpayers could carry out their procedures remotely with digital tools. The Institutions VOIP PBX was prepared to route calls to remote workers mobile telephones to keep the support of the operations. Renewal of the Support and Maintenance of the Institutionś main System "SIGA Technological Platform" that supports more than 8,000 users and manages the Imports, Exports and Transits of Cargo among Panamanian Borders and serving not only local but international Customers. This includes the Support and Maintenance of the Hardware, Software and communication equipment infrastructure required for SIGA's optimum performance. Acquisition of the Cloud Services Platform for the Electronic Mail System, which includes the licensing of MS Office 365 for 1,250 users for three (3) years. Coordination of the activities necessary for monitoring the PORTCEL Project, promoted by the Presidency of the Republic through the Logistics Cabinet, and which will allow the integration of the systems of various institutions, including ANA, in order to share information.
Americas IT Timezone Lead
World Vision
March 2016 - May 2019
- Responsibilities included: In charge of the IT Services Team for the Americas based in Costa Rica and covering the L2 IT support desk and managing the workload of Service Tickets for the Region. Follow the Service Desk Incident Queues either received locally from the Americas or from other Timezones. Ensure that the L2 Service Team closed the tickets or escalate to the L3 Team in a day-to-day fashion. Responsible of the ticket tracking systems and issue management processes. Incident Tickets Diagnostics, Time Zone ticket log and ticket transition to other Regional owners. Preparing and Presenting the Monthly Performance Reports showing the state of the incident management and service catalog requests of each Priority from the Service Now System to the Service Organization Managers at Global Level. Carrying out planning, coordinate and control infrastructure and technological development; as well as the advancement, implementation Responsible for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company's strategic business plan. Oversee the development of corporate standards, technology architecture, technology evaluation and transfer. Manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Provide technical and business leadership to the organization as well as to the business. Accomplishments includes: Design and Deployment of a Series of Regional Support Groups where Subject Matter Experts located around the Americas Region shared their expertise to solve incidents related to their area of specialization dedicating a daily hour the review regional Incidents logged in the Service Queues. The Regional Support Groups where later adopted at different Regions around the Globe. Improvement of the User Satisfaction Surveys on the Americas Region Service Support Organization for 2 years on a row.
IT Consultant
Self Employed
November 2014 - February 2016
- Self-employed independent consultant providing professional services to local and international companies in the implementation of projects of information technology and communications. Among the most important projects we have: Installation and migration of next-generation servers using System Enterprise Linux Centos X 64 with link to the corporate network Active Directory-based. Installation and migration of next-generation servers using System Windows Server 2012 R2. Installation and system deployment SQL Server 2014 with SQL Server Reporting Services (SSRS). Training of personnel in the execution of business reports using SQL Server Reporting Services (SSRS). Implementation of a virtualization platform using Vmware. Design and development of a program to be able to reuse reports developed in Crystal Reports with new platforms using MS Visual Studio
External Consultant - Project
Empresa de Transmisión Eléctrica, S.A
January 2015 - December 2015
Manager of the Technological Renovation of the National Dispatch
The National Dispatch Center
February 2013 - October 2014
- is a dependent entity of the Electric Transmission Company, S. A. (ETESA) that coordinates the operations and transactions that occur between the participants of the Wholesale Electricity Market. Currently, the National Dispatch Center handles more than 1,960 MW as the country's total power demand ensuring the conditions of free competition in a market environment through clear regulations, promoting investment in electrical activity. The Technological renovation Project, with a cost of more than US$ 5 millions, had the objective to renew the Systems of Supervisory Control and Data Acquisition (SCADA) to control of Power Generating Plants and their Dispatch in the Local Market. Among the activities in our charge as Project Manager we can mention: Overseeing the execution and completion of the Project within Scope, Time and Resources. Planning, organizing, motivating, and controlling resources, procedures and protocols to achieve specific goals of the Project. The renovation of the Energy Dispatch Room included the construction and setup of a new independent Data Center and the Installation of a Set of Information displays panels "VIDEO WALL" type that will allow the presentation to the Operators of the most important information collected by the System to take the actions required in the appropriate times. Monitoring with the Providers and Contractors compliance of the construction and adaptation of a new computer center to house the new servers and special equipment for the project. In addition, an ergonomic furniture system was installed with the latest technology that allows the work of operators in the form of desks during normal circumstances and standing work when requires greater concentration on the part of operators.
Regional ICT Manager Region of the Americas
Plan International
February 2004 - December 2012
- Built and managed global ICT capacity and services within the Region of the Americas, including the implementation, maintenance and development of information technology, systems and telecommunications. Responsibilities included: Built global ICT capacity, aligned to Plan's strategic directions, global strategic IT plan, corporate policies and local priorities. Work with Global Services Manager to manage service provision and service levels. Participate in the development and implementation of the global and local IT Strategies and operational plans. Management and Resource Planning Investigate and test relevant new technologies that were applicable to the Organizational environment Co-ordination of ICT and ICT4D initiatives. Partnered with Program colleagues on ICT for Development initiatives and projects. Developed the technical and business knowledge of ICT staff in the region. Established, developed and implemented objectives, strategies and standards. Accomplishments includes: Design and Deployment of the ROA Collaboration Site a Collaborative Hierarchical Document/Folder Repository and Knowledge Management Portal for the Region of the Americas based in then newly released Microsoft Sharepoint 2003. Deployed the then new versions of the three major Corporate Systems (Project Plan and Monitoring; General Ledger and Enrollment System 4) in thirteen countries of the Region of the Americas of Plan International. Deployed and Administered the Region of the Americas Interactive Learning Center, a Learning Management System to support the elearning initiatives in the Region of the Americas.
IT CONSULTANT
Self Employed
July 2001 - February 2004
- independent IT Consultant offering professional services to international and local companies like Compaq Corp, Imation Corp., Bequantum, ADR Technologies and others. Responsibilities and achievements included: Overseeing the execution and completion of Enterprise Managements Projects using Network and Systems Managements tools for Bellsouth, Cable & Wireless and Banco General. Lead the implementation of Corporate Protection Programs (Security, Virus Protection and Backups) for companies like Novey, Caja de Seguro Social de Panamá and Cervecería Nacional. Design and Development of an E-Commerce Business to Business Pilot System for Texas Star Oil Company. Provide Technical and Sales Positioning Training for Compaq Computer Server Support Group Latin American Distributors in Ecuador, Venezuela and Panama. In charge of the Business Development of the local channel of Imation Corp. Whole and Resale market.
Chief Technology Officer
EVOLUSOFT
June 1998 - July 2001
- Evolusoft was a rapidly growing developer of leading component-based and web-enabled document management solutions supporting a wide variety of document and data types. It is also an Application Service Provider delivering World Class Document Management tools to allow collaboration and Knowledge Management to international clients Responsibilities included: Advice and oversight of R&D for all company's initiatives. Assist senior engineering/company management to develop and continually refine short and long-term commercial product architecture, then develop technology strategies to support it. Advice and assist senior engineering/company management to help them meet defined technology objectives and flag future problems or potential opportunities for improvement Serve as an objective advisor to company's senior managers regarding development projects, processes, tools, and technology . Build links to other outside technology groups and consultants to help build both expertise and access to consulting and marketplace resources. Develop all major project plans, and work with senior engineering/company management to be sure these projects are successfully completed. Research, evaluate, and disseminate information about new and existing technologies, products, and vendors, which may impact company position, or products. Serve as a company and product evangelist in a wide variety of public forum. Develop technology position papers to support corporate efforts. Participate as a member of the executive management team. Accomplishments included: Envision, Plan, Development and Deployment of the Technical Infrastructure Blueprint of Secure-Archive, the first Document Management Application Service Provider in Central America Creation of the High Availability Deployment Plan for the ASP project mentioned in the above bullet. Adoption of the Microsoft Solution Framework in Architecture Deployment and Applications Development.
Manager Projects Department
MULTITEK, S.A
December 1996 - June 1998
- Responsible for the solution design, development, and execution of Information Systems Projects based in the Technology and Services delivered by this company thorough a team that includes Product Specialists, LAN/Wan Engineers, Systems Integrators and Project Managers. Involved with the top management in the establishment of strategies, implementation and achievement of tactical plans for the Company. Accomplishments included: Creation of the Projects and Engineering Team for the marketing of Professional Services Development of the team noted in the bullet above into corporate sales dedicated to Provide Solutions instead of only equipment sales. Responsible for obtaining the Hewlett Packard's Advanced Solutions Dealer Recognition for the company. Responsible for obtaining the Microsoft Certified Solution Provider Partner Recognition for the company. Responsible for the Bid Development, Design, Development and Deployment of the Panamanian National Passport Office IT Reengineering Project that successfully converted more than 4 million of paper-based documents into Digital Information. Established consolidated Strategic Alliances with the most important Technology Providers in the industry, including Microsoft Corp., Hewlett Packard, Cisco Systems, Eastman Software, Advanced Financial Solutions, 3GI Inc., etc.
Senior Consultant - Systems Integration
AT&T
June 1993 - November 1996
- Responsible for pre-sales and post-sales support activities in the Networking industry of the subsidiary of AT&T in Panama and Central America. This included the development of ongoing relationship with accounts but focused a great deal in the penetration of new accounts. Products included Internetworking Devices (like routers, switches, bridges, etc.), Image Enabling Systems, Network Management systems and Project Management Services Accomplishments included: Solutions Design, Configuration and Implementation of High Tech. Information Systems in accounts such as: Cerveceria del Baru, Aseguradora Mundial, Banco del Istmo and others in Panama and the Central American Region
Customer Support Manager
SONITEL, S.A
March 1983 - June 1993
- Responsible for the pre-sales and customer support activities of this company that was later acquired by Cable & Wireless. This included installation and implementation of systems using LAN's or Multiuser Operating systems like: NOVELL Netware, SCO UNIX, IBM AIX, Banyan Vines, Vines for SCO, TCP/IP, OS/2, LAN Manager, PC LAN Program and many others Migration between dissimilar systems (MAINFRAMES, Midranges, LANs and UNIX Systems) Technical and End user trainer in subjects like: Network administration, Multiuser Systems, Design and administration of LANs, Internetworking, Service & support and many others.
Education
Udemy
Centro de Estudios Hemisfericos de Defensa William J
Certification
Universidad de Palermo thru Coursera
University of California, Irvine on Coursera
Scoula Superiore Sant' Anna di Studi Universitari e di Perfezionamiento
Universidad Distrital Francisco José de Caldas & AWS
