Worky | Meet our Talent

Skills

iOS

About

Tetiana Anisimova's skills align with Support Staff (Information and Communication Technology). Tetiana also has skills associated with Programmers (Information and Communication Technology). Tetiana Anisimova has 8 years of work experience.

Work Experience

SUPPORT ENGINEER 1

Gdansk

May 2023 - March 2024

STEFANINI • Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc. • Log all service requests into the company service call tracking system • Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs • Follow-up on closed service requests to insure customer satisfaction • Assist in training initiatives to new and current employees • Working with Azure, SAP and Active directory system • Providing technical support to the French and English users • Software installing on the user's PC via quick assist • Assigning, extending users a-account via IMDL System • Working with JIRA, PowerBI System • Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels). • Provide remote first and second level support to our end users within their Workplace environment • Be the first point of contact for all request regarding hardware and software • Log and manage user incidents received by phone, email, ticket or other channel • Provide solutions or workaround to our end users • Report problem based on ITIL best practice • Recommend IM&T Services modifications to reduce user impact • Participate to different testing, deployment and stabilisation activities • Contribute in all aspects of continuous improvement

SENIOR COMPLIANCE ASSOCIATE

AMAZON CORPORATE SERVICES

November 2022 - April 2023

1. Checking assigned tasks via Outlook, m onitor and ensure the imported products products have been tested in certified laboratories and that they comply with the legal requirements of the importing country. 2. Classify products based on their potential hazardous risk, for regulatory storage and transportation purposes. 3. Participate in projects within the team in order to improve optimization and standardization of global trade processes and best practices within Amazon's internal businesses. 4. Taking appropriate actions in order to protect customers from recalled or unsafe products. 5. Meeting and exceed productivity and accuracy targets for assigned audit/quality processes. 6. Ticket management (meeting SLAs and responding/resolving tickets) 7. Drive process/system improvements basis ongoing trends/gaps identified 8. Executing on assigned project components of specific audit processes 9. Creating ad-hoc operational reports, status updates on a need basis 9.Working with MS Excel files and creating PPT files for training presentations

SENIOR PROCESS EXECUTIVE

COGNIZANT TECHNOLOGY SOLUTIONS

May 2021 - August 2022

1. To monitor real-time transit incidents and data streams globally to ensure all alerts and disruptions are properly filtered and published into the Apple Maps systems for hundreds of millions of customers around the world. 2. Specializing on Australian, British, North American and French marketplaces with using specific skill sets in English and French languages. 3. Real time coverage of public transportation and road closures across the globe. 4. Web research and data validation using a variety of online sources in various languages. 5. Running tests and providing feedback on newly defined procedures including the use of tools, policies and workflows if required. 6. Working with Outlook, Word, GIS and MAPs POI editing tools based on MAC OS X environment. 7. Training new associates on the regular basis. 8. Phone calls to the French and US customers, providing them specify information about public transportation and possible disruptions on the roads.

TOURIST GUIDE

ANEX TOUR

March 2017 - November 2019

1. Greeting and welcoming customers at the airport and providing advanced support till the check out. 2. Giving support to the tourists with English, French, Russian and Ukrainian languages. 3. Informing customers about the itinerary for each tour. 4. Planning itineraries in accordance with weather forecasts for tours. 5. Scheduling visits and purchase management for galleries, protected parks, and other attractions ahead of time if required. 6. Planning alternative activities in case of event cancellations, closures, and weather caused disruptions.

PIANO TEACHER

Kharkiv

January 2009 - December 2011

SELF EMPLOYED

Tetiana Amis