Stephen Kihiu
Development
Nairobi, Kenya
Skills
Machine Learning (ML)
About
STEPHEN KAMAU KIHIU's skills align with System Developers and Analysts (Information and Communication Technology). STEPHEN also has skills associated with Management, Policy and Governance (other) (Management, Policy and Governance). STEPHEN KAMAU KIHIU has 9 years of work experience, with 3 years of management experience, including a mid-level position.
Work Experience
Business Intelligence Team Lead
February 2023 - Present
- Led the team in creating an automated credit scoring model using Machine learning. The model assisted the credit team in increasing customer eligibility by 35% while keeping the bad debts to less than 1.5%. Average credit limits for first time credit customers increased by 10% while repeat credit customers limits increased by 28.5%. Led a team of 4 data analysts and owned the company-wide credit, finance, logistics and customer service analytics and achieved a >95% satisfaction rate based on reports/dashboards availability and accuracy. Implemented several report improvements which have resulted in significant time savings and increased operational efficiency which saved over 200 people hours per month across different functions. Collected requirements and specifications from stakeholders / business function leaders and transformed them into tangible reports. I led the team in automating more than 10 high impact reports. Led in the creation of a self-service data model for the logistics and customer service team.
Analytics Manager
HFC Limited
August 2022 - February 2023
- I supported the retail banking department with analytics on performance measurement KPIs and Metrics on Credit, Deposits, Active Accounts. Extracted data from relevant sources, processed and analyzed it as per standard performance metrics of the bank. Ensured a streamlined process of reporting on weekly and monthly KPIs on loan disbursements, trade finance and customer accounts activity.
Business Intelligence Manager, BDO East Africa
June 2021 - July 2022
- Led the monitoring and evaluation exercise and Metrics definition for BDOs project on Rwanda's Extender Producer Responsibility (EPR) framework. Led the creation of a staff performance dashboard on Power BI whereby key performance KPIs were monitored to assess the performance of employees at all levels e.g., Employee project chargeability, timesheets compliance, project profitability and leave utilization. Saved >150 people hours for each appraisal period. I was the Devops lead and Product Management lead for the BDOs internal practice management system. I led other various business intelligence projects for BDO clients and enabled them gain value and insight from data to make sound business decisions e.g., Kenya Airways and Airtel Rwanda.
Analytics and Machine Learning Specialist
Telkom Kenya
November 2020 - June 2021
- I identified new data process improvement opportunities that assisted the network performance in 4G metrics and KPIs to rise by 8.3 % by automating complex, manual and error-prone processes. Built ETL queries on databases/data systems from primary and secondary data sources. Led the processes of data labeling and visualization.
Analytics and Machine Learning Associate
KPMG
March 2017 - October 2020
- Created and deployed an analytics application at KCB Bank for card payments, transaction monitoring and regulatory compliance. Created revenue assurance analytics reports at Kenya Revenue Authority. Developed and maintained a client pipeline and internal management dashboard at KPMG used for tracking business performance, cost management, resource allocation, budget to actual comparisons, clients, clients churn rate and financials.
Software Engineer
AGIN LTD
March 2015 - February 2017
- I built a line of business application and an analytics platform running on Microsoft Azure which enabled data collection and collaboration between different stakeholders in the agriculture value chain.
Education
Jomo Kenyatta University of Science
Bachelor of Science in Information Technology
