Sergio Villegas
Product Management
Alajuela, Costa Rica
Skills
Technical Product Management
About
The candidate's skills align with Programmers (Information and Communication Technology). The candidate also has skills associated with Support Staff (Information and Communication Technology). The candidate has 9 years of work experience.
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Work Experience
Aoplications Associate L2 Confidential
January 2021 - Present
- Web. (2 years) contract Develop, manage and troubleshoot computer programs. Identify and analyze IT problems and enchancements. Assemble software in a way that meets company needs
Pro
OAR A
January 2019 - December 2021
- RM Admit 2019 - 2021 (2 years and 8) Configure analytics, chat bots, software design communities and integrations for Zendesk and Salesforce for business partners administrators. cident Pro blem and Change Coordinator MIM months
vice Desk Engineer
January 2015 - August 2019
- 2015 - August 2019 (3 years 11 months) Manage, monitor, and ensure problems and major incidents are fixed, ensure that the root cause of problems was proactively identified and documented. vice Desk Engineer | & || 3 year and 5 months Responsible of Escalations, follow up, diagnosed, analyzed, troubleshooted and resolved IT problems. Skills My skills set emcompasses a profound ability to troubleshooting and configuration expertise. With technical IT solutions. Always learning and understanding of new technologies, My excellent communication skills with customers and collaborative teams, marks an effective difference when enhancing procedures. Responsabilities My responsabilities extended beyond general concerns. I played a pivotal role in database administration server repairs always with the scope in mind if it was on the vendor's side, and infrastructure intricacies, and actively contributing to data center updates. Notably. my involvementresearching and developing is one of my hobbies. Tools and Systems Jira Service Desk Streamlined support operations by efficiently managing and tracking support tickets, ensuring a systematic appoach to issue resolution Splunk Conducted in/depth log analysis using splink providing valuable insights into application behavior and enabling proactive issue identification. Service Now Implemnented and customized Servicenow workflows, enhancing incident management and communication across suoport teams. Integration Experience My experience extends beyond the traditional of these tools, I played a key role in their integration into their integration into our daily workflow. Specifically: JIRA I orchestrated a seamless Service Desk with our internal communicationchannels, enhancing the speed of ticket escalation and resolution Slunk Integration I made an integration of Splink with our CI/CD pipeline, providing actionable insights into application performance during each phase of development ServiceNow Customization Custimized ServiceNow workflow to align woth our unique support requirements, optimizing incident management and response times.
Education
Marcos University
