Renzo Portilla
Product Management
Arequipa, Peru
Skills
DevOps
About
Renzo Arturo Portilla Arias's skills align with Consultants and Specialists (Information and Communication Technology). Renzo also has skills associated with Programmers (Information and Communication Technology). Renzo Arturo Portilla Arias has 16 years of work experience, with 10 years of management experience, including a high-level position.
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Work Experience
GLOBANT
February 2022 - March 2024
- * Execution of SQL queries upon user request. * Package deployments using Linux shell console. * Package deployments through Octopus. * Review of incidents in user deployments. * Meetings and communication with the client team for specific requests to the role. Achievements: Reduce the response time to users in their requests for database queries, software deployments, and error reviews. Tools/Technologies: Shell Linux, Octopus, SQL Oracle L2 Support Wolters Kluwer * MEMP application support. * LTI application support * Application monitoring with New Relic and Cloud Watch. * Escalation of Incidents to the Dev team. Achievements: Reduction of Incident response attention ratio. Application monitoring for solution proactively and not reactively. Documentation update Tools/Technologies: Jira, Confluence, Service Now, New Relic, Cloudwatch
Infrastructure Specialist
ITELCOM PERU
January 2017 - February 2022
- * Implementation of hyperconverged system Universidad Catolica de Santa Maria * Implementation of hyperconverged system Colegio Max Uhle
Chief of Infrastructure and Telecom
Estilos, Arequipa, Perú
July 2016 - December 2017
- * Migrating the on-premise email system to google mail system(G-Suite). * Administration of the company's servers (Windows Linux). * Virtual environment management (VMware, Hyper-V). * join of the help desks from lima and arequipa, to provide a national service and work with KPIs. * budget management for IT and hardware and service providers. * Implement 4 new sites (stores) Achievements: Digital transformation in communication through the use of emails using G Suite, improvement of purchasing processes, and implementation of a service desk. Tools/Technologies: G-Suite, Vmware, Hyper-v. Redhat, Windows Server
Implementation of help desk with System center service manager
Universidad Catolica de Santa Maria and Club Internacional
January 2008 - December 2016
- * Implementation of clustering system, Universidad Catolica de Santa Maria * Migrating Telephone system(Analog) to VOIP cloud Solution Universidad Catolica de Santa Maria * Implementation of help desk with System center service manager, Universidad Catolica de Santa Maria * Implementation of system center configuration manager, Universidad Catolica de Santa Maria * Implementation of system center data protection manager, Universidad Catolica de Santa Maria * migration of library system to the cloud (Centos), Universidad Catolica de Santa Maria * Management 14 redhat Servers, Universidad Catolica de Santa Maria * Docker implementation. Achievements: Implementation of a hyperconverged system, to provide high availability to critical information systems of institutions, reduce budget on Microsoft licenses, and implement the service desk. Tools/Technologies: Windows Server 2019, System center service manager, redhat 8.0, system center configuration manager, Azure
Junior Engineer
February 2015 - June 2016
- * Deployment of equipment in Cerro Verde Production Unit Expansion (CVPUE). * Technical support for all managers. * Participate in the solution of problems infrastructure, network (global team)(red hat, windows,) Achievements: Implementation of technological equipment, switches, servers, in less time than planned in the project, support to server problem-solving for the company's global team.
Chief of Infrastructure and Telecom
Cisco
July 2013 - February 2015
- * Generation of policy and strategy backup. * Implement a hybrid cloud solution(SCVM Windows). * Server virtualization (30 Hosts)(2 red Hat, 27 Windows). * Renegotiation ISP contract, with the same budget increased bandwidth between sites and Internet. From 15 Mb to 30 Mb (sites) and from 2Mb to 10Mb (internet connection). * move the data center without affecting the operation of the company. Achievements: Implementation of a backup solution in the company according to the disaster recovery plan, implementation and administration of a private cloud, and implementation of the service desk. Tools/Technologies: windows server 2008, red hat 6, System center virtualization manager
Analyst of Infrastructure and Telecom
Clinica Valle Sur, Arequipa, Perú
January 2013 - June 2013
- * Deliver on time the IT area for the operation of the clinic (proxy Red hat implementation, windows AD DNS DHCP) * Be elected the part of team for implement a new clinic in Lima Achievements: I detected the slow connection, for operation of the software, I was solved by implementing bandwith policy
Analyst of Infrastructure and Telecom
Cisco
January 2012 - December 2012
- * I participated in the annual procurement plan. * Implementation of the new architecture of communications between the 20 sites. * replace the new firewalls without affecting customers attention. * Implementing high availability in the switch core. * Improving connectivity between the 33 sites, detecting bottlenecks (Bandwidth Management Strategy). * join the team of ITIL implementation. * optimize the time in the implementation of new agencies. Achievements: Improve the availability service of connectivity between the different agencies of Peru by 98%. Tools/Technologies: Cisco, redhat, windows server, fortigate
Education
Universidad ESAN
January 2021 - January 2023
