Oluwaseun Adepoju
Development
Lagos, Nigeria
Skills
Data Analysis
Microsoft SQL Server
Power BI (Microsoft)
Tableau
Microsoft Office Suite
Business Process Management (BPM)
Data Visualization
Google Analytics
Project Management
SQL
Strategic Thinking
About
Oluwaseun, an experienced Business Intelligence Manager with 7+ years of expertise in data analytics, excels in data mining, statistical analysis, and data visualization using Tableau, Power BI, and SQL. He has a proven track record of delivering actionable insights and driving data-driven decision-making. With strong leadership abilities, Oluwaseun collaborates with stakeholders to identify objectives and develop data-driven solutions. Passionate about leveraging data, he optimizes operations and enhances overall performance across Banking, BPO, and Research industries.
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Acomplishments
Created centralized Power BI dashboards for EMEA Region and Finance, remodeled HR dashboard, managed regional dashboards, and facilitated deployment for client and third-party performance monitoring.
Improved resolution speed by 16% by developing Six Sigma process workflows, automated manual reports into live dashboards, and actively participated in IVR and CRM system upgrades.
Work Experience
Senior Data and Analytics Specialist
Access Bank Plc
June 2017 - January 2020
- Developed process workflows using the Six Sigma method to eliminate redundant processes, which led to improved resolution speed by 16%.
- Actively engaged in the bank's IVR upgrade and development project.
- Partnered with the Microsoft 365 team to implement a dynamic CRM system for the bank.
- Actively involved in the deployment, testing of the telephony system used in the Contact Centre.
- Led the development of operational and process adherence dashboards to monitor SLA and OLA
Data Analyst
FAO Consult
October 2015 - February 2016
- Gave insight into traffic analysis at signalized junctions in Lagos state.
- Developed analytical Dashboard to show Customer preferred transport mode considering TAT and Fare of transport vessels.
- Designed and interpreted travel surveys
- Review and validate customer data as it is collected.
- Prepare reports and proposals
- Prepare project requirements.
Lead, Regional Business Intelligence Engineer
Teleperformance (www.teleperformance.com)
February 2020 - Present
- Automated major manual reports into live dashboards.
- Developed a centralised Finance dashboard for the EMEA Team which comprises about 16 Countries.
- Created an HR Dashboard to show staffing needs, resignations, and recruitment.
- Analyzed and documented functional processes and controls, ensuring gaps and deficiencies were inventoried.
- Conduct in-depth analysis of market trends, customer behavior, and business performance to identify areas for improvement.
Education
Lagos State University
Bachelors
