Neil. Grunstein
Design
Ohio, United States
Skills
UX Design
About
NEIL GRUNSTEIN's skills align with Marketing and Advertising Personnel (Communication, Marketing and Public Relations). NEIL also has skills associated with Communication, Marketing and Public Relations Managers (Communication, Marketing and Public Relations). NEIL GRUNSTEIN has 12 years of work experience, with 2 years of management experience, including a mid-level position.
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Work Experience
Manager
SurePoint Technologies
August 2019 - July 2020
- * Led a multidisciplinary team in designing intuitive Legal Management Software digital solutions. * Implemented an evidence-based UX strategy, unified user research, leading to a 26% increase in mobile app downloads and an 89% customer satisfaction score. * Conducted user groups and presentations, collecting feedback and fostering dynamic customer experiences. * Championed user-centered design processes and adhered to digital accessibility standards.
User Experience Researcher
Kroger Technology
November 2018 - July 2019
- * Utilized data analysis, ethnographic research, user testing, and heuristic reviews to boost satisfaction and streamline processes. * Developed personas, journey maps, and user flows to understand the target demography and behavior tracking. * Executed study plans, administered surveys, and conducted usability tests.
Director
Mindtree
February 2017 - July 2018
- US, FL, Gainesville * Led a team of UX designers responsible enterprise legacy modernization driving end-to-end experiences. * Achieved 95% user acceptance and satisfaction rates, streamlining user efforts. * Executed the design and delivery of enterprise legacy modernization projects, including user experience discovery and research, user flows, conceptual models, user interface design, and rapid prototyping. * Drove product development process methodologies, including Waterfall, Agile SAFE, and Lean, Scrum. Lead UX Architect
Senior UX Designer
Macys
February 2016 - January 2017
- February 2016 - January 2017, US, OH, Lorain * Led UX best practices for in-store products and services, unifying and simplifying user experiences resulting in a 20% increase in customer satisfaction. * Conducted journey mapping user testing sessions and delivered high fidelity wireframes and interactive prototypes. * Collaborating with various departments and shifted the company UX maturity culture towards Agile methodology. Senior UX Designer
UI/UX Designer
KeyBank
February 2015 - January 2016
- February 2015 - January 2016, US, OH, Cleveland * Developed wireframes, prototypes, and workflows for a range of KeyBank products. * Translated user stories and research into detailed experience maps and UI specifications. * Improved user engagement by 25%, and reduced churn rate by 10%. UI/UX Designer
Medical Mutual
February 2012 - January 2015
- February 2012 - January 2015, US, OH, Cleveland * Developed wireframes, prototypes, and strategic plans to enhance health insurance platform stability. * Utilized user feedback and A/B testing for design iteration. * Developed more than 50 UI components, style guides, and ensured design responsiveness.
United Methodist Communications
September 2020 - Present
- US, Ohio, Cincinnati * Spearheaded customer experience initiatives aligned with organizational goals, ensuring superior interactions at every touchpoint. * Leveraged data, analytics, and customer insights for personalized strategies, achieving a 95% customer retention rate. * Collaborated with cross-functional product leadership teams cultivating a customer-centric culture leading to a consistent 98% customer rating. * Implemented feedback tools and integrated surveys and analytics, resulting in a 10% increase in service ratings and 45% quicker complaint resolution. * Innovated feedback process and programs to meet customer needs and enhance the customer experience.
Education
