Juan Risetti
Project Management
Buenos Aires, Argentina
Skills
Cloud Computing
About
JUAN RISETTI's skills align with Support Staff (Information and Communication Technology). JUAN RISETTI has 9 years of work experience.
View more
Work Experience
Field Technical Support
SMARTWAY SRL
June 2023 - September 2023
- Prepared the IT infrastructure of Cinemark Argentina for the winter break. Performed network and wiring diagnostics, reported inventory conditions, used sustainable disposal techniques and improved service response time by 45% Coordinated with various channels to ensure smooth operations. Administered and troubleshooted Active Directory, Windows RDP, Windows Powershell, and TCP/IP protocol. Basic MS SQL Server exposure Managed and supported hardware devices for digital signage using Xibo software Created and updated reports and dashboards using Microsoft Excel and Power BI for the Zendesk ticketing tool, in which the tickets were handled and resolved (incidents, agents, methods and categorizations for each) Updated and maintained knowledge base articles and documentation
Senior Systems Executive
COGNIZANT
September 2021 - September 2022
- Responsible for the process inheritance and onboarding of the Google Saksham Project, which consisted on architecting Chromebook devices & accessories into the company database and scope ݕthe systems solution for the migration of 400 Performed IT asset management using Windows Intune and JAMF for MacOS devices Provided L3 support and handled L1 and L2 escalations from offshore group for Chrome OS issues Managed vendor relationships and contracts, tracking invoices and conciliating with existing assets Used BMC Remedy ticketing tool to track and report incidents and requests Created and updated technical documentation, knowledge base, and reports in Excel format
Technical Support Specialist
HUMANS
February 2016 - Present
- Personal action and lean-thinked platform, using dropshipping to operate hardware and remote tools for administration and troubleshooting various devices, ranging from MacOS, Windows and Android operating systems. happy customers 1500ݕ Upgraded, optimized, and maintained hardware devices and systems, providing IT consultancy, and hosting remote backup services physically using Proxmox VE with Yubico keys Created and edited content using Adobe Suite, Davinci, OBS, and Meta Ads for the social media storefront Provided guidelines and best practices in AI and Machine Learning workflows Using Jira and Google Workspace for project management & business analysis
Freelance
FINAL INTERNATIONAL
March 2015 - September 2021
- Solopreneurship on A/V content creation. Sound engineering, mixing and mastering using industry standards for more than 50 full-album projects and diverse audiovisual initiatives. Ableton Live Suite mastery. Occasional collaboration and teaching endeavors. Concluded project with lots of viral reactions and verifiable & outstanding metrics achievements
Education
ՄACSP Cert Prep
Certificate
