Jean Assmann Ferro
Development
Santa Catarina, Brazil
Skills
Cloud Computing
About
Jean Assmann Ferro's skills align with Consultants and Specialists (Information and Communication Technology). Jean also has skills associated with Support Staff (Information and Communication Technology). Jean Assmann Ferro has 14 years of work experience.
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Work Experience
IT Technician (System Administrator/Network Administrator/IT Support Specialist)
UFFS
January 2010 - December 2021
- System Administrator: Respond to infrastructure monitoring alerts, resolving incidents to ensure system uptime, and expected service levels; Setup, Manage and Troubleshoot Ubuntu/openSuSE/SuSE/CentOS servers utilized for web servers, e-mail hosting, and infrastructure services, including preventative maintenance; Manage vCenter, and esx/esxi (vSphere), creating new virtual machines as needed, configuring networks, Virtual Switch Standard (vSS), VLAN Tagging -- EST, VST & VGT, PortGroup, Nic Teaming, storage management, backup system, and virtual infrastructure; Sharpening my technical prowess by deep diving into source code, databases, logs, and traces to get to the root cause of any issue; Network Administrator: Working practical and conceptual knowledge of technologies such as HTTP, DNS, RAID, DHCP, VPN (DVMRP, GRE, IPSec/SSL VPNs), Wireless (802.1a/b/g/n), network management via SNMP, Layer 2 protocols, and associated enhancements such as LACP, L2ECMP, 802.1d/w/s, or 802.1x. Layer 3 protocols such as IP[v4|v6], TCP or UDP; Experience in configuration and maintenance of network devices (vendors like Cisco, Huawei, 3com, Dlink, etc.), and NMS systems, or applications such as web servers, load balancer, relational databases, storage systems, and messaging systems; Analyze data to diagnose and identify root causes to network issues; Supervised and inspected the installation, modification, testing and operation of UTP Cat6 Cabling, and Optics; IT Support Specialist: Led a team of four overseeing all aspects of first-level technical support, and function as escalation for any issues the help desk may be unable to resolve; Reduced time spent on deployment of standard baseline hardware configuration by 25%, implementing imaging solution for desktop and servers; Imaged laptops and workstations and manually installed approved software and applied patches and updates to the software; Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise communication; Take ownership of support incidents and use all available resources and knowledge to resolve them;
Lecturer
Faculdades Santa Rita
January 2017 - December 2019
- Courses taught at Internet Systems Degree: Algorithms and Programming, Algorithms and Computational Logic, Computer Architecture and Organization, Operating System Fundamentals, Fundamentals of Data and Communication Networks, Database I. Head lecturer in overseeing and educating around 120 students for four semesters; Lecture planning, preparation, and research; Developing curricula and delivering course material; Contact and teaching time with students; Checking and assessing students work; Provide guidance to the team of students; General administration; Excellent presentation and research skills; Written and verbal communication skills; Expertise in Computer Networks and Operating Systems; Advise, assist and support students in their studies, and to determine whether a thesis is ready for examination;
Substitute Lecturer
UFFS
January 2018 - December 2018
- Courses taught at Bachelor of Computer Science Degree: Algorithms and Programming, Programming I, and Data Structures II. Head lecturer in overseeing and educating around 90 students for a semester; Lecture planning, preparation and, research; Developing curricula and delivering course material; Contact and teaching time with students; Checking and assessing students work; Provide guidance to the team of students; General administration; Excellent presentation and research skills; Written and verbal communication skills; Expertise in Computer Networks and Operating Systems;
Platform Support Specialist (Cloud Engineer/DevOps Engineer/SRE Engineer)
Ormuco Inc
January 2021 - Present
- Identify and troubleshoot problems with the current infrastructure; Support various production and development environments; Monitor the status of the product infrastructure and proactively respond to problems that may occur; Provide technical support to customers and communicate with them regarding requests and problems via the ticketing system; Configure and maintain monitoring systems; Add new features to the product, as per the needs of the team and the clients; Contribute to the installation, migration, updates, and integration of the platform services and modules; Maintain the different components of the platform; Contribute to continuous product improvement and quality assurance; Contribute to the technical documentation for internal use and for clients; Create scripts in Bash and Python for the use of the platform;
Education
Bachelor Degree in Information Systems
January 2020 - January 2023
UCEFF Faculdades
Associate Degree in Computer Networks
January 2012 - January 2014
