Gabriel Gonzalez
Development
Managua, Nicaragua
Skills
Manual Test Management
About
Gabriel Gonzalez's skills align with Programmers (Information and Communication Technology). Gabriel also has skills associated with Production Managers (Production). Gabriel Gonzalez has 7 years of work experience.
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Work Experience
Software Quality Assurance Analyst
OOQIA
January 2021 - Present
- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback and actively participate in the UX/UI design. Create detailed, comprehensive and well-structured test plans and test cases and coordinate testing activities. Identify, record, document thoroughly and track bugs. Perform thorough regression testing when bugs are resolved. Develop and apply testing processes for new and existing products to meet client needs.
Support Associate
Exchange Online
January 2018 - December 2022
- 2022 Testing/QA HTML Fundamentals
MongoDB
December 2021 - January 2022
- MCSA: Windows 10 Aggregation Framework Management
Senior Quality Analyst
Concentrix
January 2020 - December 2021
- Monitored and proposed measures to meet quality standards. Analyzed data to identify areas for improvement. Developed and implemented automations to optimize processes. Provided coaching and feedback sessions to Technical Support Specialists.
Cloud & Technical Support
Concentrix
January 2017 - December 2020
- Responded to and solved technical requests for business premium users. Applied advanced troubleshooting and found unique solutions for each customer's needs. Specialized in Microsoft messaging and hosted email platforms. Developed processes and guides to optimize solution delivery. Provided trainings and refreshers on new features and products to Technical Support Specialists. Courses & Certifications
Education
