Eric Polanco
Development
GA, United States
Skills
Cloud Computing
About
Eric Polanco's skills align with Programmers (Information and Communication Technology). Eric also has skills associated with Support Staff (Information and Communication Technology). Eric Polanco appears to be a low-to-mid level candidate, with 5 years of experience, with 2 years of management experience, including a low-level position.
Work Experience
Cloud Platform Engineer / Salesforce Administrator
Swift Straw
October 2023 - Present
- Led advanced data migration to Salesforce, achieving 99% accuracy across 876,000 rows with complex relational data structures (Python, Data Wrangler, SOQL) Configured Meraki access points and firewalls in Swift Straw offices, deployed virtual network gateways, local network gateways and Azure virtual networks to support Cisco Secure Client VPN configuration to allow for secure connections to Azure VM's located on a private virtual network (Cisco Meraki, Azure Virtual Networks). Deployed VPN configuration profiles to all workstations through Microsoft Intune, configured SAML authentication (SSO) to secure client access through Azure conditional access policies (Microsoft Intune, Microsoft Azure, Cisco Meraki). Configured Windows autopilot to streamline a more consistent device provisioning and configuration process. Developed API to allow for user provisioning/deprovisioning through HTTP requests allowing for approval driven autonomous user life cycle management (MsGraph-SDK, Python, FastAPI Docker, Azure container registry, Jira Service Management, Jira Automation). Secured API following zero trust methodologies, e.g. (Azure WAF only accepts post request with correct FASTAPI client secret that come from set allow list of Atlassian Data centers. Azure application gateway forwards allowed traffic to backend pool that contains docker container instance, user is provisioned using information present on JSM onboarding requests) (Docker, Python, Azure, Jira Service Management, Jira Automation). Deployed Jira Service Management to allow for IT and Human Resources department to accept service requests to provide more consistent operational continuity, enabled SAML based authentication to customer portal through Microsoft Azure to allow for ease of access and adoption by Swift Straw employees (Jira Service Management, Azure). Deployed Jira Software projects to manage internal salesforce and software development projects through following Agile and Scrum methodology, outlining developmental efforts through story points and to outline product requirements allowing Swift Straw to better leverage our developers while remaining aligned with our current MSA agreements. Configured private repositories in Bitbucket. Converted all client secrets to repository variables to populate .env files in repository during pipeline run cycles. Configured CI/CD Pipelines to Azure Container Registry to allow for continuous integration and deployment of containerized solutions. (DevOps, Git, Bitbucket, CI/CD). Developed SOP's documenting all cloud infrastructure, infrastructure support, maintenance, and improvements.
IT Specialist
Silverton Mortgage
November 2022 - October 2023
- Deployed Python scripts used to automate backups, notifications, warranty lookups etc. (Python, Selenium, Pandas). Utilized PowerShell to create and deploy user access manager application to monitor device associations, user account statuses, and principal group membership more efficiently (WinForms, PowerShell, .NET). Proficient in utilizing System Center Configuration Manager (SCCM) for efficient deployment of system images, ensuring streamlined and standardized operating system installations across the organization. Streamlined inventory management with PowerShell to export device data, used Python to parse essential information, and used VLOOKUP to bind found data with existing employee IDs resulting in 100% inventory accuracy. Leveraged Azure Monitor to dispatch notifications to the IT department upon updates to designated log files, ensuring prompt awareness of significant log file changes, enabling timely actions to be taken. Utilized Power BI to forge real-time dashboards, monitoring user accounts and promptly identifying issues such as lockouts and expired passwords, thus enhancing Customer Service Demonstrated an exceptional command of the ServiceNow and Jira ticketing system, streamlining issue tracking, management, and resolution within the IT domain. Created technical documentation to guide end users through common technical issues and internal technical documentation to guide other IT specialists through more complex issues. Remotely resolved technical issues using Remote Desktop, Teams, Dameware, and Remote PowerShell. Resolved complex network issues on premises and remotely. Set up new locations including Switch, Firewall, and Gateway installation and monitored location network statuses using Cisco Meraki. Resolved a wide variety of software issues within the O365 Ecosystem (Excel, OneDrive, SharePoint, Azure, Teams, etc.). Provided level 3 support, directly escalating architectural change requests to engineering. Set up new hire accounts specific to each user's business unit, following the principles of least privilege. Employed advanced PowerShell scripting for automating provisioning, deployment, and monitoring tasks. Utilized Microsoft Intune to image and deploy new user workstations using autopilot.
Support Engineer II
Resideo
January 2022 - November 2022
- Provided advanced technical support by email and phone troubleshooting intricate network, software, and hardware issues. Demonstrated proficiency in using the Salesforce ticketing system to efficiently track, manage, and resolve customer issues. Mentored junior engineers, offering technical guidance and solutions for complex technical challenges. Collaborated directly with product development teams to identify and resolve architectural technical issues, enhancing environment quality and customer satisfaction. Created and updated extensive technical documentation, troubleshooting guides, and knowledge base articles, facilitating efficient issue resolution. This included troubleshooting guides for all O365 products, RDP, Networking (Fortinet), and common hardware issues. Supported O365 environment, supporting lower-level engineer's escalations to timely issue resolution. Used PowerShell scripts to periodically audit user principal group membership and verify correct user account properties.
Assistant Store Manager
Skechers
August 2019 - January 2022
- Successfully managed daily store operations with a focus on customer service, efficient merchandising, inventory, and adherence to store policies. Oversaw employee schedules, conducted performance reviews, and fostered a positive work environment, boosting team productivity. Coordinated and monitored all aspects of daily operations, ensuring smooth store functioning and exceptional customer experiences. Developed strong interpersonal and soft skills through daily customer interaction.
Education
