Eric Nyuydze Wiryenkfea
Development
Accra, Ghana
Skills
DevOps
About
WIRYENKFEA ERIC NYUYDZE's skills align with Programmers (Information and Communication Technology). WIRYENKFEA also has skills associated with System Developers and Analysts (Information and Communication Technology). WIRYENKFEA ERIC NYUYDZE has 5 years of work experience.
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Work Experience
IT Support Engineer
September 2020 - May 2022
- Florida, US. (Remote)
DATALINK CLOUD SERVICES, LTD
June 2018 - July 2020
- Wiltshire, UK. (Remote) Reducing network downtime by 30% and saved $10,000 by swiftly identifying and addressing critical issues. Employed advanced diagnostic tools and systematic troubleshooting techniques to pinpoint root causes, ensuring minimal disruption to operations. Achieving a 95% satisfaction rating by providing empathetic and efficient support tailored to users' individual needs and technical proficiency levels. Implemented a user-friendly ticketing system and offered clear, stepby-step instructions, resulting in positive feedback from end-users. Enhancing efficiency by 25% and decreased training time by 15% through the creation of clear and comprehensive technical documentation. Documenting system configurations, troubleshooting steps, and best practices, facilitating quicker issue resolution and smoother onboarding processes for new team members. Resolving complex issues within four hours by effectively collaborating with multiple IT teams. Established regular communication channels, shared insights, and coordinated troubleshooting efforts to swiftly identify and address issues, fostering stronger interdepartmental relationships and ensuring prompt issue resolution. Consistently meeting SLAs by resolving 95% of high-priority issues within specified timeframes. Implemented a priority-based ticket management system, organized tasks by urgency, and set realistic timeframes for resolution, ensuring timely resolution of critical issues and maintaining high service reliability.
Solutions Architect
CLOUD FUSION, LLC
July 2022 - Present
- (Remote) Implementing Ansible Tower to scale automation, apply enterprise-wide system updates and handle complex deployments. Leveraging Ansible Tower's intuitive interface and centralized control to orchestrate system updates seamlessly, ensuring consistent and efficient deployment of updates across diverse environments. Developed enterprise data solutions aligned with architecture standards, leveraging leading practices and advanced technologies, driving a 15% improvement in system performance and reliability. Implementing strong security measures in AWS, including multi-factor authentication, access key rotation, encryption using KMS, and fine-tuned firewalls and security groups. Architecting and implementing Terraform-based infrastructure solutions, optimizing resource provisioning efficiency by 40%. Implementing Docker containers, reducing deployment footprint by 25% and optimizing resource utilization. Building high-performing, available, resilient, and efficient 3-4 tier architecture for customer applications, and performed reviews for architecture and infrastructure builds, following AWS best practices. Implementing AWS Control Tower to set up and govern a secure multi-account AWS environment, orchestrated cloud governance authorization, authentication and identity & access management of our clients' entire cloud environment. Leading on-premises to AWS migrations, ensuring seamless transition and minimizing downtime, achieving a 30% increase in operational efficiency and scalability. DevOps Engineer TECH INNOVATIONS INC. Designing and implementing end-to-end CI/CD pipelines using both open-source Jenkins and AWS native pipeline, to automate the deployment and testing of resources using Infrastructure as Code (Terraform and CloudFormation) through pipelines using DevOps principals, allowing customers to rapidly build, test, and release code while minimizing errors. Orchestrating Kubernetes clusters for seamless application deployment, achieving a 40% reduction in resource provisioning time and enhancing scalability. Developing strategies for modernizing existing systems and migrating them into the cloud environment using AWS Migration Hub, AWS Server Migration Service, and AWS Database Migration Service. Orchestrating resource deployment across diverse environments using Ansible Tower, empowering developers to customize resources and ensuring compliance with industry standards (HIPPA and PII). Implementing best practices for code quality, test automation, and deployment, utilizing DevOps methodology to speed up product release cycles, increase reliability and improve productivity, through implementing CICD pipeline, with monitoring and logging solutions, to improve visibility into system performance and troubleshooting, resulting in a 30% reduction in deployment times. Designing and implementing Automated SDLC/DevOps Pipelines to deliver application/product to development, UAT and production environments using Open-Source Jenkins Declarative Pipeline and AWS Native developer tools like CodeCommit, CodePipeline, CodeBuild, CodeArtifact and CodeDeploy. Establishing CI/CD pipelines utilizing GitHub Actions and AWS CodePipeline, resulting in a 40% increase in deployment frequency and a 25% reduction in manual errors. Designing and built scalable data pipelines using Kafka enabling real-time data integration and reducing latency by 50%, resulting in quicker access to critical insights. These pipelines provided the flexibility to handle fluctuating data volumes, ensuring optimal performance and empowering informed decision-making.
Education
