Eric Bloebaum`
Project Management
Ohio, United States
Skills
Technical Product Management
About
Eric Bloebaum's skills align with Business Services Account Managers (Sales and Trading). Eric also has skills associated with Industrial Machinery Mechanics (Installation, Repair and Maintenance). Eric Bloebaum has 12 years of work experience, with 7 years of management experience, including a low-level position.
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Work Experience
Senior AV Technician
Meineke Audio Video Security
January 2021 - Present
- Sales Responsibilities: ○ Qualify inbound leads for both residential and commercial AV/Network/Automation projects. ○ Identify requirements and project scope to identify immediate and future opportunities. ○ Prepare work estimates outlining installation effort, materials cost, and service pricing. ○ Follow up with new leads and existing customers to maintain and develop relationships and upsell routine maintenance packages, introduce emerging technologies, etc Technician Responsibilities: ○ Isolate and resolve complex issues with AV technology in a fast-paced work environment. ○ Coach new hires on maintenance protocols for each technical application. ○ Serve as the primary point of contact for customer inquiries. ○ Read and interpret AV System drawings, schematics, and construction plans.
Marine Service Technician
SeaRay of Cincinnati
January 2018 - December 2021
- Sales Responsibilities: ○ Responsible for sales, logistics, and demonstrations at boat shows, demo days, and other sales events. ○ Qualified potential customers based on budget, requirements, and availability. ○ Conducted product demonstrations to potential clients. ○ Develop and maintain client relationships via ongoing product education and marine operations. Maintenance Responsibilities: ○ Manage maintenance requests, establish and perform service plan. ○ Perform emergency and routine repairs on engines, electrical, plumbing and fuel systems.
Lead qualification for both buyers and sellers
Preferred Yacht Management
January 2015 - December 2018
- Miami Beach, FL Marine Sales & Service | 2015 - 2018 Sales responsibilities: ○ Managing sales of client's yachts on MLS database and other sales channels. ○ Market research and negotiation of fair market value. ○ Lead qualification for both buyers and sellers. ○ Scheduled and conducted showings for potential customers. ○ Maintained partner network of charter services, maintenance providers, etc.. in order to maximize profitability for existing customers. Service & Management Responsibilities: ○ Oversaw routine yacht inspection in order to recommend maintenance/repair solutions (cross-sell / up-sell). ○ Managed project timelines, budget, and quality control to ensure satisfactory service. ○ Train junior employees on proper client management and diagnostic procedures.
Customer Support Supervisor
Zillow Group / Dotloop
January 2012 - December 2015
- Individual Responsibilities: ○ Customer Support * Responsible for addressing customer inquiries, solving user problems, and escalating technical issues. ○ Training & Onboarding * Oversaw the onboarding of new customers, ongoing training for existing customers. ○ Upselling/Cross-Selling * Proactively upsold premium agent and broker accounts to existing customers. Supervisory Responsibilities: ○ Call monitoring and training for new hires and T1/T2 team members. ○ Handled call and email escalations. ○ Maintained and updated Salesforce/Zendesk for account management, ticket submissions, and escalations.
Education
