Aqeel Rehman
Project Management
NY, United States
Skills
Project Management
About
Aqeel Rehman's skills align with Programmers (Information and Communication Technology). Aqeel also has skills associated with Management, Policy and Governance (other) (Management, Policy and Governance). Aqeel Rehman has 8 years of work experience, with 8 years of management experience, including a mid-level position.
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Work Experience
Sr Technical Program Manager Capabilities Uplift Program
Amdocs
March 2023 - Present
- Manage program operations for a major subscriber migration project, ensuring seamless integration into the new platform and addressing any solution gaps in collaboration with relevant teams. • Oversee testing processes, including the establishment of test accounts for sanity checks and the diligent tracking and resolution of critical defects to maintain project timelines. • Coordinate communication efforts, provide regular updates to client leadership and finance teams, and serve as the primary point of contact for client-related inquiries. • Direct initiatives to reduce system fallouts and supervise data cleanup activities, ensuring accurate monitoring dashboards and the assimilation of lessons learned to facilitate continuous improvement for subsequent migrations.
Director Program Management
Amdocs
May 2022 - Present
Sr Program Manager Genesys IVR Migration
Amdocs
September 2022 - February 2023
- Orchestrated the development of a comprehensive project plan, detailing essential tasks, milestones, and timelines, while ensuring adherence to budget constraints and delivery deadlines. • Facilitated collaboration between business analysts and key stakeholders to capture both functional and technical requirements, leading to the meticulous documentation of the existing IVR system's configurations and workflows. • Guided the design of a new Genesys IVR system, overseeing the customization of call flows, scripting, and voice prompts to meet specific business needs and to comply with industry standards. • Managed the Genesys IVR system testing phases, including functional, integration, and user acceptance testing, followed by the creation of training materials and the successful deployment of the system, while implementing continuous performance monitoring and optimization strategies.
Sr Consultant Dispatch Reduction
May 2022 - August 2022
- Analyzed dispatch operations data, identifying key patterns and trends to facilitate a strategic cost reduction, resulting in $90M savings. • Enhanced data integrity through meticulous cleansing and preprocessing, coupled with the implementation of statistical methods for comprehensive exploratory analysis. • Developed and deployed predictive models using advanced techniques, including time series analysis, to optimize dispatch service forecasting and resource allocation. • Established and monitored KPIs for dispatch operations, delivering insights through tailored visualizations and reports to stakeholders, while ensuring adherence to data privacy standards.
Technical Program Manager
GlobalLogic
December 2020 - April 2022
- Managed timely resolution of system issues and fulfillment of service requests, maintaining Service Level Agreement (SLA) compliance, and facilitating root cause analysis to mitigate future incidents. • Coordinated with Product, QA, and Engineering teams to establish a framework for Streaming Conversion, leading to the successful go-live and transition of 40 million telecom accounts. • Developed and maintained a comprehensive knowledge base, including playbooks, workflows, and training materials, enhancing team onboarding, and supporting User Acceptance Testing preparations. • Implemented and analyzed performance metrics, utilizing tools such as Splunk, Grafana, and Power BI to monitor system health and optimize support processes, while ensuring audit compliance with MoneyMap application.
Sr Project Manager
Otis Elevator Co
August 2019 - November 2020
- Elevated IT support efficiency by increasing issue resolution response-rate from 50% to 90%, through effective leadership and knowledge-sharing among a team of 20 IT professionals. • Enhanced customer satisfaction and team performance by establishing regular coordination meetings, contributing to the creation of over 100 knowledge articles for recurring issues. • Led comprehensive project management efforts, overseeing due diligence, initiation, and execution phases, culminating in recognition for exceptional client service quality.
Service Delivery Manager
Oil and Gas Development Company
August 2014 - September 2017
- Streamlined Service Delivery processes, incorporating Agile and Scrum methodologies to enhance project execution and efficiency. • Facilitated customer engagement through technical consultations, project planning support, and efficient issue resolution, adhering to Service Level Agreements. • Reduced average project delivery timelines by two weeks, optimizing performance reporting through ServiceNow and Power BI, and contributing to improved service quality.
Education
Indiana Institute of Technology
Master of Science (MS) in Engineering Management
