Alan Ebejer
Product Management
Naxxar, Malta
Skills
Data Analysis
About
Alan Ebejer's skills align with Communication, Marketing and Public Relations Managers (Communication, Marketing and Public Relations). Alan also has skills associated with Buyers (Procurement and Warehouse Management). Alan Ebejer has 11 years of work experience, with 4 years of management experience, including a mid-level position.
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Work Experience
Payment Product Specialist
Betsson
July 2017 - November 2019
- As a payment product specialist my key responsibilities are: * Configuration, maintenance and ultimate responsibility for the success of the in-house payment platform, managing over 15 brands within the group. * Creation of weekly and monthly reports and forwarding reports directly to COO. * Identification of key improvements within payments for the quarter to be forwarded to OMM. * Close communication with PSP's and multiple stakeholders within organization. * Collaboration with Finance team to ensure that transaction costs are kept to a minimum and advising them of any new set ups and configurations. * Monitoring and optimization of acceptance rates and requesting feedback from stakeholders to achieve optimal customer experience. * Management and enhancement of payment pages. * Engaging prospective providers on new payment methods. * Maintaining relationship with existing providers and discover new and improved solutions. * Work towards finding solutions for payment options in difficult markets. * Introduction of new monitoring techniques for NOC department to ensure payment issues are discovered and addressed more efficiently.
Senior Adviser
RSM Malta
February 2017 - June 2017
- RSM Malta is a member of RSM international; a worldwide network of independent professional services firms, providing audit, tax, and specialist advisory services to ambitious growing organizations around the globe. As a senior advisor I was responsible in engaging numerous potential clients to analyse their requirements to implement an ERP/CRM system to enhance overall efficiency of the organization. Several interviews were held with all the stakeholders involved. Through the gathering of their requirements a technical requirement document was created ensuring that all their needs will be supported within the prospective system.
Business analyst - external consultant
Ingenico ePayments
December 2015 - October 2016
- Ingenico e-payments Company is a PSP (Payment Service Provider) company which processes transactions of merchants done by their clients using various payment methods like credit cards, ideal etc. Ingenico e-Payments is a very dynamic company which has grown fast in a short time. To be able to handle the actual and future load of transactions many changes are required in applications as well as in infrastructure of the company. Program Excellence has been set up for this reason and its goal was to implement a new back office and other new applications in front office which will better structure the current way of working and are able to handle the expected load of transactions. It will replace the current Legacy back office with a new back office called Bank Works Licensed (BWL). Several projects are part of this program which will implement changes in the front office, back office and for reporting to merchants. Migration of data and application connections will take place to the new back office (BWL) from Legacy back office once BWL is ready for use. As a business analyst I was responsible for understanding the changes Ingenico ePayments needs by analysing, capturing and documenting requirements. Some of the responsibilities can be found below: * Interpreting business needs * Translate technical issues * Discuss with various stakeholders the project details * Validate test cases * Requirements gathering * Communicate and coordinate tasks with various stakeholders. * Creation of various documentation such as Business requirements document etc. * Work within a team.
Business Analyst
RS2 (Malta)
July 2012 - November 2015
- RS2 is a well-established company within the global payments software company offering managed services for customer processing of payment transactions. Within RS2 I formed part of the project management team handling the international banking client's requirements and needs. As a business analyst I was responsible for dealing with any client requirements that arise. These requirements would range from maintaining their system, handling the full lifecycle of incoming change requests, testing solutions both internally and at client side, communicating the progress of upcoming solutions to the client and co-coordinating efforts with the technical teams. As more experience was gained as a business analyst within RS2 I was tasked with having more responsibility for new projects. This primarily consisted of having a more integral role in discussing client requirements on potential new projects, delegation of tasks (maintenance, testing and implementation) to other team members, have increased control and responsibility in ensuring quality is kept to standard and taking full ownership in the delivery of new international projects. * Working within a team * Implement solutions at client side * Communicating with various stakeholders to gather and implement requirements. * Effective quality assurance ensuring a better service. * Creation of user manuals. * Maintaining relationships with current clients * Monthly reports Experience Gained The tasks that I was entrusted to take ownership of included: costing and budgeting, project scheduling, management of project deliverables and providing project status reports to top management. In addition to the above I was also tasked with managing resources on projects. Roles within the project were identified and tasks were assigned to the relevant personnel within the team.
Revenue optimization Manager
Truevo
November 2019 - Present
- * Manage the overall Revenue Optimization function * Analysis of internal data to investigate and establish the root cause of revenue leakage and potential margin degradation. * Create pricing tools for prospective clients to determine costs and profitability based on volumes, card brands, card regions etc. * Responsible for the Interchange and scheme fee engine used to accurately determine our card scheme costs per transaction. * Creating and maintaining profitability reports to determine profitability per customer, per industry. * Remediate revenue leakage issues by influencing and engaging key stakeholders on activity and resource requirements necessary to drive revenue maximization. * Data Visualization * Identify and manage over, under and incorrect charging to customers. * Analyse approval rates on processed transactions per customer, per partner, per industry and establish benchmarks. * Pro-actively engage with issuing banks to improve approval rates when discrepancies are detected, as well as to improve our overall benchmarks vs industry benchmarks. * Provide reporting and recommendation for approval rate optimization to customers. * Provide ad-hoc reporting and analysis as and when required. * Manage and assess the partner commission payment process.
Education
University of London
BSC
January 2008 - March 2012
