Ahmed Amine Yahyaoui
Development
Sfax, Tunisia
Skills
React.js
About
HARLEIGH DAUGHERTY's skills align with Programmers (Information and Communication Technology). HARLEIGH also has skills associated with Web Professionals (Information and Communication Technology). HARLEIGH DAUGHERTY has 7 years of work experience.
View more
Work Experience
Warranty & Product Support Specialist
Doosan Bobcat EMEA
June 2021 - April 2023
- Czech Republic Act as an interface between Product Support Managers, Service Managers, and Bobcat dealers in different regions mainly the Middle East, Africa and France. Perform day to day warranty claims audit and cost analysis as well as providing support for supplier recovery. Provide L1 support to dealers and internal stakeholders facing issues with the Warranty system. Manage and track the dealers' inventory and retail data. Provide support and training to Bobcat dealers in the topics that are related to warranty policy, guidelines, and standards. Act as product owner for system improvement projects and coordinator between the AMPS (Aftermarket Product Support) and the Business Support team. Monitor Aftermarket operational and sales KPI. Provide support for Quality department, Parts management and Engineering in their parts inspections and NPD (New product development). Configure and update job codes for new and old machines' models in the ERP warranty system. Configure and update the dealers' labor and travel rate in the ERP system. Provide warranty and policy training for internal stakeholders.
Software Asset Management Analyst
IBM
January 2021 - April 2021
- Czech Republic Manage an efficient delivery of Software License Management services to our vendors and clients. Communicate with technical teams to ensure you have correct hardware baseline. Communicate with client representatives to ensure proper software licensing. Analyze Software Vendor's License terms and conditions. Perform reconciliation of the software licenses (gather data, create software reconciliation reports, perform analyzing that is possible globally). Perform Software License calculation based on appropriate capacity type and installation. Create reports of the software installations and used licenses (gather and consolidate data,
Customer Service Associate - Technical Support
AT&T Global Network Services
September 2019 - December 2020
- Czech Republic Provide technical support for all broadcasting products, Connected Car and Mobility services. Maintain positive customer satisfaction and relationship. Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activation and orders. Provide training support for new teams.
Civil Engineer
Consolidated Contractors Intl' Company
April 2014 - August 2017
- United Arab Emirates Perform technical and commercial review of comparative analysis, payment certificate and subcontractor's quotations for the preparation of Service agreements. Direct cost analysis, forecasting and calculation of CPI (Cost Performance Index). Attend project meetings and discussions with the Project Management Team and external clients. Review and discuss subcontract agreement with the commercial and procurement department. Developing weekly/Monthly planning report and coordination with construction team. Developing monthly cost analysis report, dashboard report and project cash flow. Analyze, evaluate, forecast, and report schedule status against an established baseline. Participate in the development of the WBS and interface with all affected departments.
Certified Front-End Developer Skill & Career Path
CodeCademy, Online Bootcamp
November 2023 - Present
- Solid understanding of JavaScript for dynamic and interactive web content. Proficient in HTML5and CSS for creating visually appealing and responsive web pages. Experienced in popular front-end frameworks like React.js. Build web apps with React and Redux. Test React applications with Jest and Enzyme, and JavaScripts codes using Mocha and Chai. Deploy React applications with Netlify. Apply SEO tactics to improve your site's popularity. Acquire in-depth skills in UI design, implementing best practices for a seamless user experience. Ensure cross-browser compatibility and resolved browser-specific issues. Utilize Git for version control to manage codebase changes efficiently. Apply responsive design principles with media queries and flexible grids. Optimize web performance for faster loading times using relevant tools. Collaborate with back-end developers in agile development processes for iterative improvements.
Education
