Chris Perez
Project Management
CA, United States
Skills
Project Management
About
Chris Perez's skills align with Insurance & Finance Managers (Insurance and Finance). Chris also has skills associated with Management, Policy and Governance (other) (Management, Policy and Governance). Chris Perez has 7 years of work experience, with 2 years of management experience, including a low-level position.
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Work Experience
Regulatory Operations Analyst
Airbnb
July 2023 - Present
- * Leveraged internal tools and technology to meet compliance obligations; Built JIRA intake process to properly scale for volume (Average 1K escalations per week) * Optimized internal compliance tools to execute compliance actions, streamlining procedures and reducing turnaround time by 25%. * Facilitated data-sharing processes with regulators, meeting and exceeding ongoing platform obligations, resulting in a 30% increase in operational efficiency * Collaborated with internal teams, providing essential support for investigations, contributing to the resolution of over 50 inquiries within strict deadlines. * Provided support to frontline customer support teams when they have inquiries about STR regulatory compliance issues
Product Operations - Associate Program Manager
Lyft
January 2022 - May 2023
- * Collaborated extensively with Legal, Policy, Engineering, and Trust & Safety teams to spearhead multifaceted initiatives * Assisted attorneys (in-house & outside counsel) in managing projects, leveraging expertise in project management and stakeholder coordination to drive legal operations. * Managed various projects related to compliance, product management, and reporting requirements, resulting in increased alignment with regulatory requirements and improved product flows. * Built a strategic rollback plan that removed $100M in Compliance risk while balancing market supply impact to meet regulatory requirements. * Oversaw annual updates related to product and operational changes, including vehicle age, insurance collection, and min wage, resulting in improved driver experiences and reducing operational costs by $15M. * Standardized alerts for team to properly monitor and triage SEVs, tooling issues, and circumvent deployment issues, reducing customer experience issues by 75%. * Led cross-functional efforts to scale new processes dictated by new regulations and past regulations that were not properly implemented, saving $200M in compliance risk.
Regulatory Operations Specialist
Lyft
September 2019 - January 2022
- * Managed compliance and regulatory requirements for Lyft in various US markets, resulting in the removal of non-compliant drivers and reduction of compliance fines and risks. * Partnered cross-functionally with Airports, Legal, Product, Operations and Engineering to manage compliance and operations to improve our users' experience and adapt to regulatory requirements. * Led military expansion strategy, leveraging product limitations to create a scalable program to maximize resources and increase driver and rider growth. * Developed and improved internal tooling, decreasing offshore operational expenses by 10% * Regularly conducted market-specific gap-analysis and eliminated compliance risk/exposure by $4.4M. * Identified product opportunities that unlocked new ways driver data was collected, increasing speed by 20% and decreasing costs by $10M yearly.
Global Ops Vetting Specialist
Airbnb
February 2019 - September 2019
- * Successfully managed the inbound funnel for 15K leads across the LATAM and EMEA regions, vetting for the compliance of trust, safety, and legal issues. * Identified major bottlenecks in the vetting process and spearheaded a taskforce to identify and improve product tools, increasing speed by 35%. * Developed and implemented internal training for Program Managers and new hires as well as auditing tools and techniques for senior management, resulting in increased efficiency and standardization of products. * Analyzed third-party vendor reporting, investigated discrepancies and prepared resolution reports to scale and expand partnership into new markets. * Mitigated defects by 15% by developing metrics to determine inefficiencies and areas for improvement across systems. * Created project plans in accordance with project management framework standards and procedures. Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues. * Planned, organized, and facilitated cross-functional project teams while measuring performance against process requirements.
Central Operations Specialist Lead
Uber
August 2018 - February 2019
- * Managed the weekly onboarding and distribution of 500+ accounts concurrently in the US & Canada regions generating earnings in the excess of $8M+ * Facilitated top of funnel growth through the implementation of process experiments to increase conversion by 20%. * Coordinated the flow of candidates through the recruitment process; developed and maintained training program to reduce onboarding time for new hires by 25%. * Supervised team of 5+ through defined project deliverables, set schedules, and resolved business and technical issues. * Performed bi-weekly QA checks on team members using SQL to evaluate performance and progress, train and ramp-up new-hires * Decreased UberEats onboarding time by 30% by identifying common onboarding problems and proposed product changes to management * Designed periodic partner and agent trend reports to determine the success of onboarding processes, including workflow analyses to achieve customer retention and formulating sales strategies
Central Operations Specialist
Uber
February 2018 - August 2018
- * Managed the weekly onboarding of 100+ accounts concurrently in the Western US region. * Collaborated with cross-functional teams on Launch/Expansion/Densification of Uber Eats product in 20+ new cities * Increased efficiencies across onboarding processes by designing using Salesforce reports and dashboards for management * Reported trends from restaurant feedback to contribute to product, process, and service improvements * Created standardized processes through the collaboration with Sales/Business development teams across the organization and reduce onboarding time by 15% * Cultivated partnerships with business leaders to coordinate and plan strategic solutions in sales and service initiatives. * Identified and solved complex problems impacting operations management and business direction.
First Graduate, Marketing & Operations Intern
October 2016 - December 2017
- * Worked with staff to maintain the website and assist in preparing blog posts, press releases, social media updates, and other online content to effectively target donors and new users. * Forged the development of digital marketing campaigns for annual non-profit fundraiser, raising $1.5M of annual budget for youth programs. * Analyzed donor data, including donation trends, and marketing campaign engagement to implement marketing strategies. * Doubled new user acquisition from 5-10 users to 20-25 through the implementation of new marketing strategies focused on online advertising and improving web presence, social media, and search engine optimization. * Developed onsite body content, meta descriptions and page titles in support of SEO strategies. * Identified web traffic analysis using various digital tools to diagnose and increase engagement across multiple channels * Developed and organized a 5,000-member donor database using SalesForce to create reports for program managers.
Education
SFSU
