Ashwin Prasad
Design
Co, United States
Skills
Python
About
Ash Prasad's skills align with Programmers (Information and Communication Technology). Ash also has skills associated with System Developers and Analysts (Information and Communication Technology). Ash Prasad has 11 years of work experience.
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Work Experience
Senior DevOps Engineer
Bisk
February 2018 - Present
- Spearheaded the development of applications on AWS, achieving an 80% cost reduction through strategic use of Amazon Connect. This innovative solution enabled us to migrate away from a costly service provider, meeting an aggressive deadline under tight constraints. • Developed and maintained a custom "Automated Dialer" application using Python, AWS Lambda, and DynamoDB, replacing the InContact Dialer system. This application facilitated outbound calls for hundreds of representatives, reaching thousands of leads daily. It resulted in significant improvements in lead conversion speed and eliminated dependency on expensive third-party services. • Designed a custom "Outbound Caller ID" solution using Salesforce CTI flows and Python. This solution dynamically assigns individual representatives' outbound calls with the appropriate brand based on a student's university affiliation. This resulted in a 100% increase in brand awareness compared to the previous generic caller ID. • Created a custom call recording retrieval solution utilizing S3, AWS Lambda, and Salesforce Bulk API. This self-service platform empowers the legal department to independently access call recordings, streamlining the retrieval process and enhancing efficiency. • Ensured TCPA compliance by creating and implementing a custom solution that eliminated 100% of unnecessary Salesforce API calls and reduced data redundancy, streamlining efficiency, and mitigating legal risks. • Built a cost-optimized data pipeline solution leveraging Kinesis Firehose, SQS, and S3. This solution is able to back up millions of JSON objects to an S3 data lake, ensuring regulatory adherence while minimizing storage costs. The data was then queryable via AWS Athena, and able to be used for Quicksight analytics. • Leveraging AWS Trusted Advisor, I proactively monitored for security vulnerabilities and performance optimization recommendations in Lambda functions and CloudFormation stacks resources, implementing ongoing runtime upgrades to ensure secure and efficient execution. • Designed an EventBridge event driven distributed system solution. This solution optimizes processing speed and enables seamless scaling, eliminating the need for code modifications during partner onboarding. This resulted in a significant reduction in onboarding time. • Developed an automated AppFlow monitoring system. This solution detects issues in the AppFlow API data stream and leverages SNS to trigger email notifications, ensuring timely responses to potential problems. • Identified a cost-effective Caller ID solution and conducted thorough vendor evaluations, securing a 15% increase in dialer answer rates and enhanced brand awareness during calls. • Designed and implemented a cost-effective on-call alerting system using Amazon SES, SNS, and Lambda to enhance reliability and reduce missed alerts. Site Reliability Engineer • Spearheaded initiative to containerize legacy applications and used Terraform to stand up Kubernetes infrastructure in AWS, streamlining development and deployment processes. • Engineered new-to-company container CI/CD pipeline framework via Docker, Jenkins, Bash, and AWS CLI to support new containerized SDLC. • Early adopter and architect of container vulnerability scanning solution by leveraged nascent GCP (and later AWS) APIs to build a custom scanning solution within our CI/CD pipelines, pioneering a novel approach. Achieved over 95% cost savings: Eliminated dependence on dedicated container security vendors, resulting in significant financial benefits. • Developed a Python and Bash-based backup solution using AWS Lambda and Cloudwatch, improving Route53 data security and simplifying backup management and recovery procedures. • Deployed a secure and efficient Jenkins environment with Nginx reverse proxy and automated backups, ensuring data integrity and facilitating smooth CI/CD processes. • Developed API-driven tooling for updating commit statuses, enhancing developer visibility into successful integrations throughout the software development lifecycle (SDLC). Systems Administrator • Engineered a highly available service for console applications using Failover Cluster Manager. • Automated Jenkins data backup using Bash scripts, eliminating manual intervention and ensuring consistent, reliable backups to SMB shares for optimal data protection. • Leveraged PowerShell scripting expertise to build a custom solution for monitoring Hyper-V snapshot growth, improving team awareness and proactive management. • Created post-failover scripts, using PowerShell, for streamlined recovery for BCDR leveraging Azure Site Recovery and System Center VMM • Contributed to on-call support, providing technical expertise for both on-premises and cloud systems. • Overtook principal DevOps duties within first year of service at company.
Systems Administrator
Sago Networks
September 2013 - August 2018
- Earned promotion to Principal Systems Administrator within a year, exceeding expectations by successfully managing the Tampa facility's complex IT infrastructure. • Leveraged scripting skills to automate critical tasks, including virtual infrastructure deployment, backups, and IP health monitoring, resulting in improved operational efficiency and reduced risks. • Configured and managed diverse technologies like cPanel, Exchange, BIND servers, Active Directory, and bitcoin mining networks. • Assisted in migrating 1,500+ dedicated servers to a new facility, providing comprehensive support throughout the process. NOC Technician • Provided client-facing technical support to 2,000+ dedicated server clients and 200+ colocation clients through the Ubersmith ticketing system. • Promoted to Systems Administrator within first 6 months overtaking responsibility of customer and corporate infrastructure at the Tampa datacenter.
Education
