Vandana Sharma
Product Management
ON, Canada
Skills
Scrum Methodology
About
VANDANA SHARMA's skills align with Programmers (Information and Communication Technology). VANDANA also has skills associated with Management Analysts and Consultants (Management, Policy and Governance). VANDANA SHARMA has 9 years of work experience, with 3 years of management experience, including a mid-level position.
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Work Experience
Escalation Engineer
Unisys Global Services
January 2015 - December 2017
- Assisting with new user onboarding, training/providing functional overview of the product & plan the functional design for the gathered requirements Implement and deliver proposed solution. • Worked on system configuration in Dynamics 365 for Setting up user access, permissions, security roles, teams, business units. Also worked on communication side for dynamic email templates configuration, OOB workflow and business rules configuration. Also have designed logical role wise dashboards for different roles configured in system • Setting up user access, permissions, security roles, teams, business units. • Leveraging XRM Toolbox for customizing ribbons, layout replicator, bulk workflow execution. Created custom fields, views, dashboards, and forms as and when required. • Been an L2 expert role by analyzing and providing solution to the customer query over the call and email for retail customers. • Managed 7+ complex escalations every day and drove to resolution by investigating & proactive troubleshooting issues with payments, vendors, software implementation, adoption and product.
Senior Consultant/ Product Owner
MNP LLP
September 2022 - Present
- • Created and maintained a prioritized product backlog in collaboration with stakeholders, business partners, and analytics teams. • Conducted thorough analysis of business/user/customer problems to ensure product backlog items addressed key pain points and aligned with strategic business objectives. • Facilitated backlog refinement sessions, elicited requirements, and translated them into user stories with clear acceptance criteria. • Contribute towards the stability and vision of the application based on the feedback from the business end users. • Worked closely with development teams to ensure a clear understanding of requirements and priorities, fostering a collaborative environment. • Acted as a liaison between technical teams and stakeholders, ensuring effective communication and alignment on project goals. • Prioritized backlog items based on value, risk, and dependencies, ensuring maximum ROI and business impact • Leveraged Agile methodologies to drive continuous improvement, adaptability, and responsiveness to changing market needs. • Conducted regular sprint reviews and retrospectives to gather feedback and drive iterative improvements in product development. • Implemented Agile best practices, including sprint planning, backlog grooming, and daily stand-ups, to ensure continuous delivery of highquality features on time and within budget. • Projects: WorkSafe New Brunswick (Public Sector) - Worked as a Project Coordinator and Scrum master to Plan timelines and schedules, Budget / Scoping, Gathering requirements for the Power pages and a Model driven app using D365 CE entities. Acted as Escalation Engineer/ Point of contact for D365 product related queries Post Go-Live. • Nova Scotia Liquor Corporation (Public Sector) - Worked as an Overall Project lead to do project Scheduling and Planning, Capacity planning and Resourcing along with Leading the requirement Elicitation workshops providing guidance to the junior consultants on the project related to the Model driven app using D365 Sales and Marketing module. • Quarts (Govt of Ontario) (Public Sector) - Worked as a Product Owner responsible for overall success of the project related to D365 Case management system in a Model driven app and building two customer facing Power portals. My responsibilities included Risk Mitigation, Change management, Requirement Elicitation, Stakeholder management, Testing Lead, Project Coordination, Facilitation, Budgeting throughout the project Lifecycle. Been the Escalation Engineer in the Warranty phase of the Project.
CRM Functional Project Lead Consultant
EY LLP
October 2021 - July 2022
- Defined requirements, scope of work, and project schedules with key stakeholders. Identify and analyze business, technical impacts of user requirements. Strong negotiator and able to influence those outside own team. Flexibility to accommodate client demands. • Led a team of functional Consultants and technical resources through Agile methodology thereby monitoring project needs, identifying project risks, creating risk mitigation plan and its execution through Agile methodology. • Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis creating As-is process maps and derive To-be process. • Responsible for creation of Business process document for business process mapping, capturing functional requirement. Stakeholder management and Customer Engagement. • Liaise between business and technical personnel to ensure a mutual understanding of processes, applications, and timely deliverables. • Facilitated communications related to change controls, including monitoring development team tracking of change requests, updating schedules and facilitating appropriate processes. Support testing efforts on implemented systems as needed. • Assisted Sales team with the Sales pitch demonstration. • Projects: Asian Development Bank (Banking) - Implemented a Loans, Grants management system with a Model driven app using D365 Sales components and Project Operations Lite where my responsibilities included managing a team of Business Analysts and was responsible for overall project Success and handling C-suite executives, Customer Engagement and presenting them with the solutions and taking their feedback and answering any queries on solution approach along with Project Planning, solutioning and reviewing.
Senior CE Consultant
Thomson Reuters
January 2018 - September 2021
- As a D365 CE Consultant, I partnered with multiple stakeholders - Business Development, Marketing, Resource Scheduling to identify opportunities for business process optimization, understand their ongoing and new processes • Gathering business requirements to create, update, review and approve business requirement documentation for new and existing projects. • Creating custom fields, views, dashboards, and forms as and when required in MS Dynamics 365 product configuration. • Conducting workshops with business users for training and adoption of overall solution • Lead successful implementations and focus on how solutions address the broader business and technical needs of organization using MS dynamics 365 Sales & Marketing module. • Create priorities of enhancements, create a delivery plan • Create mock-ups for the To-Be system and create presentation for the stakeholder meeting • Showcase the To-Be system to the stakeholders and acquire their approvals • Writing up user guides • Accountable for Data Migration and Data Integrity
Education
Annamalai University
Post Graduation Diploma
