Tomas Garcia Goncalves
Development
Barcelona, Spain
Skills
Data Analysis
About
Toms Garca Goncalves's skills align with Sellers (Sales and Trading). Toms also has skills associated with Communication, Marketing and Public Relations Managers (Communication, Marketing and Public Relations). Toms Garca Goncalves has 12 years of work experience, with 8 years of management experience, including a mid-level position.
View more
Work Experience
Senior Strategy & Analytics - Live Operations Analyst
GLOVO
March 2022 - August 2023
- (Full-time) Analyze large numbers of data generated by the core operation of Glovo in order to find key opportunities and make data data driven decisions to improve our stakeholders experience Provided analytical support and proactively managed global projects across its different stages. Defining specific goals, identifying key tasks and performance indicators to achieve them, and developing the proper tracking to provide clear ETAs measure and measure results Managed a project based on a new process to redirect the couriers to use the correct reason to contact support in order to take advantage of the different automations, reduce agent handle time and give scalability. In 4 months the correct contact selection increased 15pp Support creation of new support contact tree for couriers, reducing from nodes from 168 to 71 while maintaining the contact reason right over 90% and reducing resolution time by 30%
Senior Strategic Planning and Analytics Analyst (Full-time)
RAPPI
March 2021 - March 2022
- Being part of a fast growing, agile company like Rappi, gave me the opportunity to work and constantly learn at the same time. The biggest challenge was to deliver top tier results in a highly competitive business, being up to date with the trends and executing fast and better, to fulfill user needs while providing a great experience Developed sales and operation plan to achieve the results needed to ensure a strong foundation for the future IPO based on historical data, investments potential and UX improvements Daily, weekly and monthly controlling of the results across the 6 sub verticals and 9 countries involved in CPGs focusing the efforts on sustained growth while maintaining and improving the user experience
Semi Senior Business and Data Analyst
RAPPI
December 2020 - March 2021
- - Pharma and Express (Full-time) Kept track of both sub-verticals operations, business and users metrics, in order to take immediate corrective actions and develop improvement plans for the 9 countries involved. Managed cross functional, regional projects, to bring new sources of income. Acted both as a Project Manager and a BI analyst applying SCRUM framework. o Medical services, this new business for Rappi included vaccines, telemedicine, Covid testing and all the normal lab tests options, such as DNA testing o Controlled Medication, this new feature allowed users to upload digital prescriptions through the App and in this way sell meds that required them. Develop new insights and analysis to promote and execute specific sprints providing results in short time periods
Business Intelligence Analyst
MOLINOS RIO DE LA PLATA
September 2019 - December 2020
- (Full-time) As a large retail company, Molinos allowed me to work in various cross functional projects and interact with many different areas, such us, logistics, customer service, trade marketing, sales and industrial operations, understanding complex business needs and turning them into specific requirements Promoted and elaborated firsts SAP Business Objects reports for foreign market; granted data 2 days earlier; presented at general meeting and was granted approval from Middle Management Proposed and developed Power BI Dashboard for wine operations applying statistical analysis and historical trends (sources: oracle DB, sharepoint and excel); allowed to clearly identify opportunities, measure actions and compare real volumes to estimated and historical ones; was granted approval from Middle Management Developed Power BI Dashboard for Trade Marketing (source: SQL server DB); gave visibility to the operation and results of the distributors; increased presence by 8% in supermarkets and lowered costs by 5%
Consultant Work
ITBA
July 2019 - December 2019
- (6 months) Presented business case for the development of an e-wallet, taking advantage of the vast presence around the country (170 locations and a logistics center) and the mastercard credit card they already had Created Gantt and internal change management plan to ensure a smooth implementation of improvements
Account Manager (Internship)
COCA-COLA COMPANY
September 2018 - September 2019
- Personally managed several supplier accounts, fulfilling the Service level agreements Solved time sensitive issues to guarantee on-time supply (billing differences, missing products and currency mistakes) Proposed to automate data entry for various recurring vendors, optimizing optical recognition and reducing billing time roughly 20 hours per month and vendor
General Manager (Part-time)
FERRETERÍA ROCHA
January 2012 - September 2019
- Successfully developed and managed e-commerce in big marketplaces (Mercado Libre) generating demand on social media; established e-comm sales as 10% of the monthly revenue Managed A-Client's accounts, increasing service levels by automating the process and streamlining the delivery Attended large numbers of on site customers, developing the ability to empathize and communicate perfectly Negotiated with suppliers volume discounts (up to 30%) and later payments (up to 90 days)
Senior Compensations Data Analyst - Live Operations
GLOVO
August 2023 - Present
- (Full-time) Support 8 figure budget allocation & optimization over different policies with the goal of increasing retention and ROI Conduct A/B testing over all the different policies and countries of operation, optimizing for customer experience and cost effectiveness Advance usage of SQL to support strategic decisions and identify areas of potential improvements Cooperate with various teams across Glovo (Customer Support, Customer Experience, Central data, Finance, etc) to manage projects E2E
Education
Instituto Tecnológico de Buenos Aires (ITBA)
BSc in Management and Information Systems
January 2015 - January 2019
