Sneha Choubey
Project Management
UP, India
Skills
Data Analysis
About
Sneha Choubey's skills align with Programmers (Information and Communication Technology). Sneha also has skills associated with Customer Service Personnel (Administration and Customer Service). Sneha Choubey appears to be a low-to-mid level candidate, with 4 years of experience.
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Work Experience
Data Analyst Intern
Convrse.ai
February 2023 - July 2023
- Gurgaon, India • Collaborated with cross-functional teams to gather requirements and align objectives. • Translated stakeholder needs into actionable solutions using predictive analysis and A/B testing. • Administered data analysis across platforms to inform marketing strategies. Increasing the visibility of platform by 13% • Expanded data-driven marketing strategies and optimized campaigns while maintaining the quality of the data. • Presented insights to stakeholders, facilitating informed decision-making. • Managed multiple analytics projects, ensuring timely delivery. Fostered a culture of knowledge sharing and collaboration within the team. • Cooperated in achieving business objectives mentioned by stakeholders through measurable outcomes • Actively pursued professional development in data analytics. Contributed in customer analytics and feedback analysis to improve the engagement
Subject Matter Expert
Amazon
October 2019 - January 2023
- India • Instructed initiatives to optimize workflows and streamline processes, contributing to improved team efficiency by 30% • Executed innovative strategies for reducing customer wait times and enhancing resolution rates, resulting in increased customer satisfaction by 40% • Acted as a liaison between frontline teams and management, ensuring alignment of goals and priorities • Identified opportunities for automation and implemented tools to expedite repetitive tasks, reducing manual workload and improving productivity • Conducted regular performance evaluations and provided actionable feedback to team members, fostering a culture of continuous improvement and accountability • Developed and maintained knowledge bases and resources to empower teams with accurate and up-to-date information for resolving customer inquiries effectively • Collaborated with product teams to advocate for customer needs and influence product improvements based on customer feedback and support trends • Contributed to the development of training materials and resources, ensuring consistency and quality in training delivery across teams • Proactively monitored industry trends and best practices, incorporating relevant insights into support strategies to stay ahead of the curve • Participated in cross-functional projects and initiatives aimed at enhancing the overall customer experience and driving business growth • Gathered the feedbacks from various resources and found the issues needs to be resolved. Reduced transfer percentage by 25% and follow up rates by 30%
Data Analyst
Nimbus Post
October 2023 - Present
- • Supervised data cleaning on large datasets to process and transform 10,000+ records for data quality & accuracy • Facilitated in developing & implementing machine learning models and achieved a 20% improvement in prediction accuracy • Collaborated with 5+ team members to identify and address data-related issues to reduce data inconsistencies and errors • Operated exploratory data analysis to identify trends & patterns to uncover insights for increasing customer engagement • Spearheaded & maintained data visualizations and dashboards to facilitate data understanding and decision-making • Aided in conducting experiments to test hypotheses for increasing the success rate of targeted marketing campaigns • Participated in team meetings, project planning, and execution to ensure adherence to timelines and project milestones • Organized research on emerging data science techniques & tools to keep the team updated on cutting-edge practices • Assisted in developing data pipelines & workflows to streamline data processing and reduced processing time by 30% • Reducing cancellation rates for different companies by 45% and reduced the churning percenatge by 20%.
Education
International Institute of Information Technology
PG Diploma in Data Science
July 2021 - August 2022
Maharishi Markandeshwar University
Master of Science in Biotechnology
