Pfunzo Mulaudzi
Design
Western Cape, South Africa
Skills
Cloud Computing
About
PFUNZO MULAUDZI's skills align with Programmers (Information and Communication Technology). PFUNZO also has skills associated with System Developers and Analysts (Information and Communication Technology). PFUNZO MULAUDZI has 6 years of work experience.
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Work Experience
IT Intern
North West University, Vanderbijlpark
April 2019 - November 2019
- * IT Support help desk * NWU Vaal Campus residences network analyst * IT technician (Computer Labs)
Student Mentor
Vaal University of Technology, Vanderbijlpark
January 2018 - October 2018
- IT First year student mentor for Software Development and Information Systems
Cloud Support Engineer (DBE II)
AWS
December 2019 - Present
- Key Responsibilities: * AWS Documentation Walkthrough: Guiding customers through AWS documentation, ensuring a comprehensive understanding of cloud services and best practices. * Technical Troubleshooting: Expertly resolving RDS technical issues to maintain the operational efficiency of cloud-based databases. * Best Practice Implementation: Implementing best practices for security, scalability, and performance optimization, contributing to the overall robustness of cloud solutions. * Database Migration Pipeline: Leading the implementation of database migration pipelines, ensuring a smooth transition for clients. * System Security check: Conducting regular system audits to identify and proactively address potential issues, guaranteeing optimal performance. Internal Contributions: * AWS Database Migration Escalation Rota: Managing the AWS Cape Town site's database migration escalation rota, ensuring a streamlined process for internal escalations related to AWS Database Migration Services. * Training and Mentoring: Playing a pivotal role in training and mentoring fellow engineers, contributing to the growth and development of the team. * Collaboration with Leadership: Collaborating with the leadership team to enhance AWS services, offering insights and recommendations for continuous improvement. * AWS Hire Team: Contributing to the AWS Hire Team, showcasing a commitment to talent acquisition and onboarding. * Jira and Harbinger Author: Managing AWS Jira and serving as an author on the Harbinger platform, contributing to effective internal communication and knowledge sharing. * Global Database Team Customer Tickets Dashboard: Managing the database profile customer tickets dashboard globally during South Africa live windows, ensuring effective communication and issue resolution. * Voice of Engineer: Representing the Cape Town database team as the Voice of Engineer, fostering communication and feedback channels. * Internal Escalation Handling: Skilfully handling internal escalations, demonstrating a proactive approach to problem-solving.
Education
Vaal University of Technology
Btech
