Persell Machuca
Development
TX, United States
Skills
DevOps
About
Persell Machuca's skills align with Consultants and Specialists (Information and Communication Technology). Persell also has skills associated with Programmers (Information and Communication Technology). Persell Machuca has 6 years of work experience.
View more
Work Experience
IT Analyst
Gray Reed & McGraw
September 2020 - August 2022
- Developed a PowerShell GUI integrated with LDAP, automating everyday tasks and slashing ticket resolution time by up to 60% Improved metrics by devising MECM queries, ensuring 95% device compliance with latest software versions and builds, improving system reliability and security Deployed software via MECM, verifying compliance by querying device collections for latest versions, ensuring users and systems were up to date Executed projects in a timely manner, adhering to Agile methodology as well as documented processes
Desktop Support Specialist, Lennox
May 2019 - May 2020
- Improved Windows upgrade for 3000+ users with PowerShell automation post-upgrade, cutting turnaround time by up to 40% and finishing project ahead of schedule Promptly resolved tickets, swiftly addressing user issues to maintain high customer satisfaction and minimize downtime Collaborated seamlessly with a team of 6, fostering synergy to achieve collective goals and drive impactful results
Service Desk Analyst
Fujitsu
April 2018 - May 2020
- Communicated installation instructions, troubleshooting promptly, and completing store upgrades ahead of schedule. Requested as the preferred agent for store upgrades Improved ticket resolution metrics by researching ongoing issues thoroughly and documented findings to facilitate faster troubleshooting and proactive solutions
System Administrator
Smoothie King
August 2022 - Present
- Automated the entire new hire process by creating Azure Logic Apps, Automation Accounts, and runbooks for automating AD user creation, license provisioning, document creation, and emails Optimized resource efficiency by implementing apps via Docker, deployed monitoring and alerting stack, and utilized Cloudflare Zero Trust for accessibility and security Documented network infrastructure with NetBox as a container app and utilized Ansible to fetch configuration profiles for layer 2 and layer 3 devices Adapted source control by leveraging Azure DevOps and storing ARM templates as well as other Azure infrastructure as code resulting in a 40% decrease in configuration errors Restored systems post-ransomware in less than 12 hours by using newly created immutable offsite backups, saving over $1.2 Million in costs
Education
