Muavia Aurangzeb
Development
Pakistan (Punjab), Pakistan
Skills
DevOps
About
Muavia Aurangzeb's skills align with Consultants and Specialists (Information and Communication Technology). Muavia also has skills associated with Programmers (Information and Communication Technology). Muavia Aurangzeb appears to be a low-to-mid level candidate, with 4 years of experience.
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Work Experience
Ewarenet
Cloud Support Engineer
March 2022 - Present
- Provided technical support to AWS customers, resolving issues related to cloud services, Docker, Kubernetes, and CI/CD pipelines. Demonstrated expertise in Docker containerization and Kubernetes orchestration to assist customers in managing containerized applications. Configured and utilized monitoring tools like Prometheus, Grafana, and AWS CloudWatch to proactively identify and address issues in container environments. Collaborated with customers to design and implement CI/CD pipelines using Jenkins, GitLab CI/CD for automated application deployment and testing. Ensured container security by implementing image scanning, access controls, and vulnerability assessments. Leveraged Infrastructure as Code (IaC) tools like AWS CloudFormation and Terraform to define and provision container infrastructure. Optimized Docker and Kubernetes environments for customers, providing recommendations for cost savings, performance improvements, and security enhancements. Integrated Docker and Kubernetes workloads with AWS services such as AWS Elastic Container Service (ECS), Amazon EKS, and AWS Fargate. Managed and resolved customer incidents related to Docker and Kubernetes, coordinating with internal teams and meeting SLAs. Created and updated documentation on containerization and Kubernetes best practices for customer and internal use. Provided training and guidance to customers on Docker, Kubernetes, CI/CD best practices, and AWS service integrations. Collaborated with cross-functional teams, including AWS developers, solution architects, and DevOps engineers, to deliver comprehensive solutions. Identified opportunities for process improvement, including CI/CD pipeline optimization and containerization best practices, and contributed to automation development.
Ewarenet
Technical Support Engineer
June 2022 - March 2023
- Provided prompt and effective technical support to customers, clients, or internal teams who encountered hardware, software, or network issues. Diagnosed and resolved technical problems, whether they involved hardware malfunctions, software glitches, or network connectivity issues. Maintained detailed records of customer interactions, technical issues, and solutions provided. Also, created knowledge base articles or documentation for common issues and their resolutions. 2 Utilized remote desktop tools to provide assistance to customers or colleagues, guiding them through troubleshooting steps or resolving issues directly. Offered on-site technical support when necessary to resolve complex issues that could not be addressed remotely. Developed and maintained in-depth knowledge of the company's products or services to provide effective technical support. Assisted with software updates, patches, and installations, ensuring that systems were up-to-date and secure. Performed routine maintenance and repairs on hardware components, such as computers, servers, and networking equipment. Conducted training sessions or workshops for end-users or colleagues to improve their technical skills and prevent common issues. Escalated technical issues to higher-level support or engineering teams when necessary, ensuring that the customer was informed of the escalation process. Provided on-call or after-hours support to address critical technical issues promptly. Stayed up-to-date with industry trends, emerging technologies, and best practices in technical support to enhance skills and knowledge. Collaborated with cross-functional teams, including developers, system administrators, and network engineers, to resolve complex technical issues and improve overall system reliability. Implemented and followed security best practices to protect customer data and ensure the security of systems and networks.
Crossover
Customer Support Engineer
November 2020 - May 2021
- Provided top-tier technical support, addressing a wide range of inquiries, issues, and requests related to our products and services. Demonstrated strong troubleshooting skills, efficiently diagnosing and resolving customer-reported technical problems. Maintained comprehensive and accurate records of customer interactions, technical issues, and resolutions. Contributed to knowledge base articles and documentation. Utilized remote support tools to assist customers, guiding them through technical solutions and ensuring remote issue resolution. Coordinated on-site technical support when necessary to ensure timely and efficient issue resolution. 3 Developed an in-depth understanding of Crossover's products and services to provide effective technical support. Assisted customers with software updates, patches, and maintenance, ensuring system security and up-to-date software. Conducted routine hardware maintenance and addressed hardware-related concerns for customers, ensuring system reliability. Conducted training sessions and knowledge-sharing activities to empower customers and colleagues with technical skills. Escalated complex technical issues to higher-level support teams when required, ensuring prompt resolution and maintained high-quality standards. Provided on-call and after-hours support to address critical technical issues promptly, ensuring uninterrupted service. Stayed current with industry trends, emerging technologies, and best practices in technical support to continuously improve skills and knowledge. Collaborated with cross-functional teams to resolve complex technical issues, contributing to system reliability.
TekJin
Information Technology Support Assistant
May 2019 - November 2020
- Providing support to the IT team in configuring, monitoring, and maintaining information technology infrastructure. Actively participating in learning sessions and training opportunities to acquire fundamental IT support skills and knowledge. Assisting in diagnosing and resolving basic IT issues, under the guidance of experienced IT professionals. Supporting the documentation of IT configurations, troubleshooting procedures, and changes, contributing to maintaining accurate records. Aiding in routine maintenance and installation tasks for IT hardware and software components, following established procedures. Learning about IT security best practices and assisting in security-related tasks, such as access control and data protection measures. Collaborating with IT teams to ensure the availability of IT services and assist in resolving IT-related issues. 4 Participating in software updates and system maintenance activities, ensuring systems are up-to-date and secure. Familiarizing oneself with IT troubleshooting tools and methods and using them to assist in problem resolution. Assisting in the maintenance of IT documentation, including hardware and software inventory. Adhering to IT security policies, procedures, and best practices to maintain a secure IT environment. Collaborating with IT professionals and teams to resolve IT issues and contribute to the reliability of IT services. Actively seeking guidance and learning from experienced IT professionals to expand knowledge and skills. Providing input and suggestions for improving IT support processes and system efficiency based on observations and experiences during the internship.
PTCL.Official
Intern
January 2019 - March 2019
- Providing support to the network administration team in configuring, monitoring, and maintaining network infrastructure. Actively participating in learning sessions and training opportunities to acquire fundamental network administration skills and knowledge. Assisting in diagnosing and resolving basic network issues, under the guidance of experienced network administrators. Supporting the documentation of network configurations, topologies, and changes, contributing to maintaining accurate records. Assisting in network monitoring activities, learning to identify and respond to performance issues or security threats. Aiding in routine maintenance and installation tasks for network hardware components, following established procedures. 5 Learning about network security best practices and assisting in security-related tasks, such as access control and firewall management. Collaborating with IT teams to ensure network connectivity and assist in resolving network-related issues. Participating in network upgrade activities, such as firmware updates and equipment replacements, under supervision. Familiarizing oneself with network troubleshooting tools and methods and using them to assist in problem resolution. Assisting in the maintenance of network documentation, diagrams, and inventory lists. Adhering to network security policies, procedures, and best practices to maintain a secure and reliable network. Collaborating with network administrators and IT teams to resolve network issues and contribute to maintaining network reliability. Actively seeking guidance and learning from experienced network administrators to expand knowledge and skills. Providing input and suggestions for improving network efficiency, reliability, and security based on observations and experiences during the internship.
Education
