Lars Wiedenhoefer
Product Management
Texas, United States
Skills
Technical Product Management
About
Lars Wiedenhoefer's skills align with Programmers (Information and Communication Technology). Lars also has skills associated with Communication, Marketing and Public Relations Managers (Communication, Marketing and Public Relations). Lars Wiedenhoefer has 13 years of work experience, with 13 years of management experience, including a mid-level position.
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Work Experience
Sr Director - Product Performance Intelligence & Analytics
DailyPay, Inc
March 2022 - March 2024
- (Remote), New York Led the implementation and expansion of digital analytics tools across digital products, enhancing customer insights and decision-making leading to an ROI of 622% for the investments made in the tools. Designed and executed a comprehensive digital analytics strategy, integrating SaaS tools and custom data solutions like Session Replay and Digital Experimentation to optimize user journeys and increase engagement. Established a collaborative operating model with IT, digital product managers, and vendors, achieving alignment and streamlining the implementation process.
Director - Program Manager and Customer Experience Strategist
Bazaarvoice
June 2020 - March 2022
- Developed and executed a global customer experience strategy, aligning product features with market demands and customer expectations, leading to a 20% increase in customer retention. Managed user research and competitive analysis projects to inform design and product decisions, ensuring alignment with customer needs. Championed the integration of customer feedback into product development, facilitating agile iterations and a customer-first approach.
Senior Manager
Implementations
August 2019 - April 2020
- Led the service delivery team to streamline customer onboarding processes, reducing time-to-value by 25%. Implemented a series of customer success workshops for enterprise clients, enhancing product adoption and engagement. Collaborated with product and engineering teams to integrate customer feedback into the product roadmap, leading to the development of three major features requested by clients.
Associate Vice President, Engineering (Contract)
Austin Community College
May 2019 - August 2019
- Executive leadership in EdTech over enterprise architecture, application development, and solutions integration. Supported the corporate IT business strategy at an enterprise scale in areas of remote learning (LMS), Salesforce Education Cloud CRM (HEDA), AWS cloud-based DevOps engineering, MDM based business intelligence solution adoption.
Director
WellSky
January 2018 - January 2019
- Software Quality engineering department leadership for MedTech company via load and performance (L&P), QA Center of Excellence, observability, test automation tooling, and platform leadership across 55 Scrum Teams. Optimized load and performance results across a broad spectrum of HealthTech applications.
Senior Manager, Head of Global Technical Support
PayPal
September 2010 - January 2018
- Global leadership of technical support, software engineering, quality engineering, Voice of Customer, and product ownership in FinTech. Global interaction and influence via targeted interactions with 18,000 call center operations leaders and team members and 3,500 engineering leaders and team members representing 400+ Scrum teams. Realized ARR savings of $8 million per quarter via product improvement and process improvement using Kaizen, Agile, and LEAN methods. Software Quality Engineering Manager II Global leadership of software quality engineering teams in the Global Operations area of PayPal. Systems included Self-help and contact center software quality optimization. Department leadership of CI/CD implementation for all development workstreams.
Education
