Julius Park
Development
NJ, United States
Skills
Cloud Computing
About
Julius Park's skills align with Consultants and Specialists (Information and Communication Technology). Julius also has skills associated with Support Staff (Information and Communication Technology). Julius Park has 6 years of work experience.
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Work Experience
Azure VM Support Engineer
Microsoft Corporation
February 2022 - Present
- Remote Vendor Research and deliver root cause analyses (RCA's) for complex issues with customer's problematic virtual environment. Issues including; Performance, Unable to SSH/RDP, Product question, extensions not installing, etc. Reviewed in depth Azure IaaS VM logs and diagnostics data to troubleshoot complex issues with virtual machines (VMs). Files including, common log files, diagnostic information, debug logs, system-generated event logs. Troubleshooted and solved technical issues; relating to Networking, storage and compatibility cases using internal troubleshooting guides (TSGs), Lead case collaboration and engagement with internal teams (Product engineer that were outside of customer service & support (CSS). Technical knowledge of reviewing, updating and automating Azure Resource Manager (ARM) templates and utilizing Infrastructure as Code (IaC) to script and deploy particular Azure instances and services. Supporting Azure SQL Servers and MongoDB environments and providing best practices and suggestions when configuring and migrating to the Azure platform.
Systems Engineer
November 2020 - Present
- Infiniwiz, Remote Consultant Perform diagnostics and troubleshooting of hardware and software issues on Windows, Mac and Linux operating systems: documented tickets/resolutions and maintaining equipment inventory lists using ConnectWise management software. In charge of creating and administering Microsoft Active Directory servers and O365 admin services for user account creation, deletion, modifications for 25+ different companies, managing more than 350+ users. Knowledgeable in utilizing software deployment and patch management (NinjaRMM, Microsoft SCCM, Kaseya VSA and Pax8). Provide end-user VDI support; creating and configuring VMware vCenter Server to link clone desktop pools. Administering AWS WorkSpace remote resource backup; creating and managing URL proxies, domains and hosts and utilizing VMware App Volumes app management system to package and deploy softwares. Experience setting up and supporting VMware Horizon Connection Server; setting and applying group policies, enabling single sign-on for end-users, managing remote desktop sessions.
IT Support Technician
Thornton Tomasetti, Inc
April 2019 - April 2022
- Responsible for configuring, installing and administering network infrastructures that serve 2,500+ staff members across 50 office locations (Spanning Pacific Standard Time). Administering and integrating IaaS demand services for 500 end-users nationwide. Provide level 3 helpdesk support for 2,000+ end users; Install, repair, upgrade PC hardware, software, and networking nodes to ensure optimal performance. Documented, updated, and standardized tickets and knowledgebases within both ServiceNow and BMC Footprints platforms. Supported both Citrix VDI and Microsoft Azure virtual desktop infrastructures for end-users. Knowledgeable in administering and supporting new virtualized desktops and existing Citrix farms to provision its infrastructure.
IT Field Network Technician
SAMA Artificial Intelligence
January 2018 - March 2019
- Running and terminating CAT5e network cables on premise for various network servers, switches, access points and hardware. Configured and troubleshooted on-site nodes; hand-held scanners, Point-of-Sales systems, firewalls and end-user laptops. Tested and deployed Cisco Meraki network switches on various sites, performing network migrations with Comcast Network Operating Centers (NOC); performing Quality Assurance testing on all installed hardware with NOC engineers.
Education
