Joeth Peralta Carrillo
Design
Heredia, Costa Rica
Skills
UX Design
About
Joeth Peralta Carrillo's skills align with Programmers (Information and Communication Technology). Joeth also has skills associated with Carers (Healthcare). Joeth Peralta Carrillo has 9 years of work experience, with 2 years of management experience, including a high-level position.
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Work Experience
Portuguese, Sr Ad
Amazon
May 2022 - May 2023
- Take escalations related to payment, benefits, medical leaves, employment certifications. Provide assistance to the HR population within Amazon Corporate and Facilities across LATAM and Canada. Support with training sessions to new agents, and refreshing sessions to senior agents. Run queue reports within Salesforce Lightning, to know productivity metrics, case handling and resolution of all agents with LATAM and Canada Skill. Assign training tasks to new agents via Salesforce Lightning Knowledge Base, and Knet Network tools.
User Admin
Amazon
February 2020 - May 2022
- taking ownership of real time calls, chats, emails, cases and tickets. Encourage self-service tools available for all Employees. Work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners to find the solution for the customer.
Senior
Dialogue Direct, Heredia
February 2017 - April 2020
- Support and organize tasks and workload, floor support, interact with customers and users around EEUU, Europe and South America. Train and develop colleagues, in order to delegate duties within the departmental team. Audit data to ensure documentation and information provided to the customer is accurate and timely.
Da ta Ana lyst Executive
Dialogue Direct, Heredia
February 2015 - February 2017
- Construct and maintain operational support data (packing and packets analyst, flights audits and adjustments) for an airline catering company and respective customers. Obtain understanding of customer's requirements and develop specifications to provide real - time information and data to operational departments. Gain full knowledge of customer's menus and in - flight services to support changes and update customers' internal systems.
Tech Support Agent
Convergys
October 2014 - February 2015
- Provided solutions to customer's technical issues regarding internet, phone and video signal services by identifying problems, researching answers and guiding the customer through corrective measures. Relied heavily on an extensive database containing sensitive and confidential customer information.
Education
Cenfotec University
Information Technology as Front-End Developer
Centro de Estudios Brasileños
Maryland University
National University of Costa Rica
