Janki Kakkad
Product Management
GA, United States
Skills
Technical Product Management
About
JANKI KAKKAD's skills align with Programmers (Information and Communication Technology). JANKI also has skills associated with Communication, Marketing and Public Relations Managers (Communication, Marketing and Public Relations). JANKI KAKKAD has 9 years of work experience, with 8 years of management experience, including a mid-level position.
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Work Experience
Product Manager
Loyal Health
April 2023 - April 2024
- • Led the planning and the development of Appointment Reminders product from 0-1 as part of the broader CRM strategy. • Studied customer journey, extrapolated user feedback, prioriAzed pain points to address product development and evoluAon processes. • Conducted research with customers to test, refined new ideas and became the voice of customer. • Managed product backlog and idenAfied features most valuable to customers. • Worked with the AI/ML team to create appointment no-show rate model. • Studied market trends to understand compeAAon and prioriAzed features that would give compeAAve advantage.
Product Manager
Experity
April 2020 - April 2023
- • Managed PaAent Engagement, a SaaS plaform under a clear strategy that generated increased revenue and NPS. • Involved in creaAng product vision, and defined roadmap for PE • Responsible for the planning, design, management, and execuAon of several small, medium, and large-scale projects • Facilitated an agile environment, working across mulAple teams to launch MVP. • Analyzed the compeAAon, compared product and services to suggest evoluAon of product to leadership and stakeholders. • Worked closely with cross funcAonal teams to ensure new features and funcAonality bring maximum value to customers. • Lead new feature development from concept to launch.
Business Analyst/Project Manager
Lendmark Financial Services
July 2017 - March 2020
- Created business requirements for Loan OriginaAon System from program level epics into a set of funcAonaliAes through user stories/ use cases. • Created arAfacts such as specificaAon documents, workflows, and data mapping • Worked on digital iniAaAves to improve usability and end to end customer experience. • Worked with cross-funcAonal teams (operaAons, markeAng, innovaAon) to communicate product performance and enhancements.
Business Analyst/Product Owner (Consultant)
Ernst & Young
May 2016 - June 2017
- (Domain - Finance/AccounAng) • Worked with business to understand the product vision and defined product roadmap • Conducted meeAngs with Stakeholders and Subject Maker Experts to gather business requirements for Lease AccounAng Portal compliant with US GAAP and IFRS. • Worked with Scrum ExecuAon teams to prioriAze and maintain a transparent product backlog • Lead the daily product session to groom user stories • AcAvely involved in sprint planning and sprint retrospecAve. • Extensively Collaborated with the UI/UX team to ensure best user
Business System Analyst (Consultant)
Assurant SoluAons
October 2015 - March 2016
- (Domain - Insurance) Worked on a self-service portal on CMS plaform for Assurant customers. This included UI/UX design, payment module and back-end integraAon. Established process for gathering requirements, reviewing with engineering, signing-off and change management using Agile SCRUM environments Translated requirements into User Stories. Documented funcAonal specificaAons used by clients, business partners and IT. Defined business rules and validaAons for portal processes. Created UML flow diagrams and wireframes using MS-Visio. IniAated details walkthrough sessions with UI/UX team and ensured requirements are captured in the UI workflow
Sr. Business Analyst (Consultant)
Morneau Shepell
February 2015 - October 2015
- (Domain - Healthcare/Insurance) IniAated requirements gathering sessions from business owners and SMEs for Broker Portal. Implemented Broker Portal 2.0 for an insurance client. It involved creaAng various online processes and mapping them to the back-office processes for a benefit outsourcing and insurance administrator. Thoroughly researched 'as is' scenarios and idenAfied process improvement opportuniAes. Understood the Enrollment process, Policy Renewal process and Special Enrollment process. Created flow diagrams and wireframes using MS-Visio. Performed system analysis & created business and funcAonal requirement documents. Gave structured walkthrough of requirements along with the UI designs. Engaged with the BPM team, to provide workflow requirements for portal and back-office processes. Years of prior experience as a Business Analyst in banking/finance
Education
State University
MS in InformaAon
