Diogo Ataide
Development
Minas Gerais, Brazil
Skills
React.js
About
Diogo Ataide Silva's skills align with Programmers (Information and Communication Technology). Diogo also has skills associated with Consultants and Specialists (Information and Communication Technology). Diogo Ataide Silva appears to be an entry-level candidate, with 12 months of experience.
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Work Experience
Technical Support Intern
Thomson Reuters
August 2017 - August 2018
- Working with the technical support team, helping to carry out training and providing agile and quality support, resolving questions related to the operation of the Legal One system. User Assistance: Providing direct technical support to the company's users, helping them to resolve problems with hardware, software and networks. This may involve answering support calls, e-mails or instant messaging. Installation and Configuration: Assisting with the installation, configuration and operating systems, software applications and peripherals (such as printers and scanners). Problem diagnosis: Identifying and diagnosing technical problems, both over the phone and in person. This includes analyzing error logs, testing hardware and software, and applying appropriate solutions. Preventive Maintenance: Carry out regular preventive maintenance checks on computers, servers and other maintenance checks on computers, servers and other devices to ensure that they are working properly and with the latest security updates. Documentation: Keeping accurate records of all problems encountered and the solutions applied, ensuring that the support team's knowledge base is kept up to date. User training: Assist in the creation and delivery of basic training for end users on how to use the company's systems and applications effectively. Team Collaboration: Working closely with other members of the technical support team and with wider IT teams to teams to solve more complex problems and implement systems improvements. Information Security: Assisting in the implementation and maintenance of information security policies, such as password management and access control to systems. Evaluation of New Technologies: Participate in the evaluation of new equipment and software to ensure that they meet the organization's needs and can be of the organization and can be efficiently integrated into the existing environment. Project Support: Collaborate on specific IT projects, helping implementation, testing and documentation as required.
Education
