Amir Moawad
Development
Dakahlya, Egypt
Skills
Data Analysis
About
Moawad Amir's skills align with IT R&D Professionals (Information and Communication Technology). Moawad also has skills associated with Management Analysts and Consultants (Management, Policy and Governance). Moawad Amir has 9 years of work experience, with 5 years of management experience, including a mid-level position.
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Work Experience
Sr. QA Manager & Data Analyst Specialist
Misr Radiology Center
February 2022 - Present
- Country: Egypt - Collect, organize and interpret statistical information and use it to make decisions. - Interpret data and analyze results using analytics, research methodologies, and statistical techniques. - Develop and implement data analysis, leverage data collection systems, and other strategies that optimize statistical efficiency and quality. - Act as a liaison between staff and management, analyzing and interpreting data involving company procedures, policies, and workflows. - Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts. - Conduct a complete life cycle of analytics projects, including pulling, manipulating, and exporting data from project requirements documentation to design and execution using SQL, Power BI, Excel and Python. - Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates. - Monitoring, inspecting and proposing measures to correct or improve a Customer Experience and improve processes to meet established quality standards. - Prepare and implement quality assurance policies and procedures and perform routine inspections and quality tests. - Identify and resolve workflow and production issues and ensure that standards and safety regulations are observed. - Making recommendations for improvement and creating training materials. - Manipulating data using SQL Queries to Gather, Clean, Sort and Extract data. - Using Tableau and Power BI to Collect, integrate, Analyse, and Present business information by performing data analysis, data manipulation, and data visualization to make sense of business data and draw insights. - Reporting data analysis findings to management to inform business decisions and prioritize information system needs. - Keeping abreast of developments and trends in data quality analysis. - Using Informatica to connect with datasets from other databases and confirm the quality of the datasets. - Working on Multiple Projects simultaneously and effectively.
Data Quality Analyst
InData Labs
January 2022 - March 2023
- Country: Egypt - Performing statistical tests on large datasets to determine data quality and integrity. - Evaluating system performance and design, as well as its effect on data quality. - Collaborating with database developers to improve data collection and storage processes. - Running data queries to identify coding issues and data exceptions, as well as identifying and eliminating anomalies by means of data profiling and cleansing. - Extracting, Transforming, and Loading Data from a Retail Database to a Data Warehouse - Gathering data from primary or secondary data sources to identify and interpret trends. - Manipulating data using SQL Queries to Gather, Clean, Sort and Extract data. - Reporting data analysis findings to management to inform business decisions and prioritize information system needs. - Using Tableau and Power BI to Collect, integrate, Analyse, and Present business information by performing data analysis, data manipulation, and data visualization to make sense of business data and draw insights. - Working with colleagues to Analyse the Outcome and come up with a way to solve the issues of the System. - Documenting processes and maintaining data records. - Adhering to best practices in data analysis and collection. - Keeping abreast of developments and trends in data quality analysis. - Using Informatica to connect with datasets from other databases and confirm the quality of the datasets. - Working on Multiple Projects simultaneously and effectively.
Freelance Data Analyst
January 2020 - January 2022
- Country: Egypt - Interpret data, and analyze results using analytics, research methodologies, and statistical techniques. - Develop and implement data analysis, leverage data collection systems, and other strategies that optimize statistical efficiency and quality. - Act as a liaison between staff and management, analyzing and interpreting data involving company procedures, policies, and workflows. - Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts. - Conduct full life cycle of analytics projects, including pulling, manipulating, and exporting data from project requirements documentation to design and execution using SQL, Power BI and Excel. - Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates. - Using Informatica to connect with datasets from other databases and confirm the quality of the datasets. - Manage a company's data storage systems. - Develop data warehousing systems using the Informatica ETL tool as below. • Plan and conduct Informatica ETL development and unit tests. • Develop, implement and test ETL components for business applications. • Create workflows for use cases. • Provide requirements analysis for projects. • Load and test data to ensure it works properly.
Lead Data Analyst
January 2018 - March 2020
- Country: Egypt - Managing a team of 8 Analysts located in different countries - Remotely-. - Planning Data Projects and supervising their progress. - Running NPS reports. - KPIs creation & Governance. - Acquire data from primary or secondary data sources and maintain database systems. - Identify, analyze, and interpret trends or patterns in complex data sets using SQL, Power BI and Excel. - Running impact analysis measuring the impact of system outages, events, campaigns, and tactical moves on operational KPIs. - Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. - Preparing reports based on analysis and presenting them to management.
Data Reporting Analyst
Vodafone Shared Services Egypt (VSSE)
January 2017 - August 2018
- Country: Egypt - Running NPS reports for OOH Teams. - KPIs creation & Governance. - Acquire data from primary or secondary data sources and maintain database systems. - Identify, analyze, and interpret trends or patterns in complex data sets using SQL, PowerBI and Excel. - Running impact analysis measuring the impact of system outages, events, campaigns, and tactical moves on operational KPIs. - Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. - Operational performance reports on AHT (Average Handling Time), FTF (First Time Fix), Total Fix, and next-best-action recommendation utilization. - Preparing reports based on analysis and presenting them to management. - Monitor queues AHT and call volumes. - Collect floor samples regarding issues impacting AHT and abnormal call drivers. - Follow the proper escalation matrix for gathered samples. - Update daily/Monthly log for all events impacting queue performance. - Prepar
Communication SPOC & Shift Manager Delegate
Vodafone Shared Services Egypt (VSSE)
January 2017 - May 2017
- Country: Egypt - Responsible for communication with the Client Communication team in the UK to keep up with the Business needs, Operation updates, and Quality and Compliance assets. - Delegate tasks to team members and supervise their performance. - Ensure the customer's satisfaction and gracefully handle any complaints. - Help agents resolve on-the-job challenges. - Conduct one-on-ones to ensure that quality standards are met. - Track daily KPIs and report them accordingly. - Conduct training sessions when needed to keep the team members updated.
Vodafone Shared Services Egypt (VSSE)
January 2016 - December 2016
- Country: Egypt Managing 22 FTEs with full responsibility for their operational performance leading the journey of customer experience excellence; handling managed employees' requests, complaints, and payroll challenges; delivering coaching, one on one sessions, and setting action/support plans to increase efficiency, operational KPIs and create a world-class team.
Vodafone Shared Services Egypt (VSSE)
January 2016 - July 2016
- Country: Egypt Responsible for supporting 12-24 FTEs in terms of product knowledge, soft skills, and internal processes, and answering newcomers' questions; motivating and encouraging fresh employees through positive communication & feedback; spotting performance gaps/development points across served teams to run TNAs and deliver tailored out training to ensure operational excellence.
Customer service representative
Vodafone Shared Services Egypt (VSSE)
January 2015 - January 2016
- Country: Egypt Managing customer inquiries, handling complaints, and managing requests alongside different stakeholders while identifying & assessing customers' needs to provide a tailored journey while ensuring customer experience excellence.
Education
