Ali Shafiq
Development
Punjab, Pakistan
Skills
Cloud Computing
About
Ali Shafiq's skills align with Support Staff (Information and Communication Technology). Ali also has skills associated with Network Specialists (Information and Communication Technology). Ali Shafiq has 7 years of work experience, with 5 years of management experience, including a low-level position.
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Work Experience
Sr. IT Support Engineer (End-User Support)
Future Now Technologies (Pvt) Limited
July 2017 - February 2019
- Providing IT Support to client Prime Communications, Canada, one of the largest retailers of Rogers and Fido Communications. Providing On-Site and Off-Site support to the client and local company. Managing and troubleshooting the Network Infrastructure of Corporate Clients of the Company. Proposing Cost Effective, Secure and Highly Scalable Solutions with resilience to the Contribution: Install communications devices - routers, switches, firewalls, modems, VoIP phones etc. to enable connectivity between all company sites. Install, configure, maintain and tune the communications devices and the existing network at all the company sites to enable stable and problem free communication between business users. Configure network software, directory structures, rights, security, and printing on network environment. Upgrade network hardware and software systems as required. Manage memory usage of the network, network printing and network technical resources. Provide users with network technical support and operation assistance. Load and update network applications as required. Configure PCs to connect to network facilities and Core Business Applications. Resolve user problems with email systems, network printing etc. Monitor Windows 2012/2008 servers for any error messages. Maintain the telecommunication (Cisco Voice over IP and Video Conference systems) of the company by taking care of all extensions, direct line & fax lines and the restrictions on them. Providing Off-Shore IT support to corporate clients all over Australia. Desktop, Laptops, Printers, Scanners, Network hardware troubleshooting and taking corrective action in shortest possible time. Identifying reported PC operating system issues including Network, Printing, Scanning, Email, Internet Access etc. and resolving them quickly. Perform diagnostic tests and troubleshooting to identify client's issues Develop and implement technical procedures effective in quickly addressing customer's problems to minimize downtime VoIP and IP PABX Skills • Telephony Framework: Asterisk, Elastic, Freepbx. • Inbound and out bound: Call Hunting, IVR and Follow me, ring group, conference room. • Others: voicemail, conference call, call waiting, call forwarding, spy call, call recording, CDR. • User End Device: xlite, eyebeam, Zoiper, Cisco IP phone, grand stream phone, Analog phone With ATA
Lead System Engineer
Folio3 (Pvt) Limited
March 2019 - Present
Education
COMSATS Institute of Information Technology
BS
