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Abdullah Khan

Project Management
Pakistan

Skills

Data Analysis
Business Analysis
Microsoft Office Suite
Operations Management
Leadership & Direction
Cross Functional Team Leadership

About

ABDULLAH KHAN's skills align with Sales Managers (Sales and Trading). ABDULLAH also has skills associated with Management, Policy and Governance (other) (Management, Policy and Governance). ABDULLAH KHAN has 14 years of work experience, with 7 years of management experience, including a mid-level position.
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Acomplishments

I have started Data Analysis Department in Zameen,com. I have started Bussiness Analysis Department in Accountimize and DataCheck.
I was the first one who started the Mini FS store project for Augere PVT LTD (QUBEE) as a Customer Care Representative and made this project successful. After that QUBEE PVT LTD launched 18 Mini FS Stores and I was supervising Whole South (KHI) Region Mini FS Stores

Work Experience

Lead Operation & Business Analyst

DataCheck Limited
November 2023 - Present
  • Responsibilities: o Business Analysis: Conduct in-depth analysis of existing business processes, workflows, and systems to identify areas for improvement. Collaborate with cross-functional teams to gather requirements, define project scope, and develop business solutions. Utilize various analytical tools and techniques to generate insights and recommendations for enhancing operational efficiency and effectiveness. Generate reports, dashboards, and visualizations to present data in a clear and concise manner to various stakeholders, including sales teams, management, and executives. o Process Optimization: Design and implement process improvements, automation, and best practices to streamline operations and drive cost savings. Identify opportunities to eliminate waste, reduce cycle times, and enhance overall productivity. Monitor key performance indicators (KPIs) and metrics to measure the impact of process enhancements and track progress over time. o Project Management: Lead the planning, execution, and delivery of projects and initiatives within scope, budget, and timeline constraints. Develop project plans, schedules, and resource allocations, ensuring alignment with organizational goals and objectives. Provide regular updates and reports to stakeholders on project status, milestones, risks, and issues. o Team Leadership: Supervise and mentor a team of operations and business analysts, providing guidance, coaching, and support to foster professional growth and development. Delegate tasks, assign responsibilities, and ensure accountability for deliverables and outcomes. Foster a collaborative and inclusive team environment, promoting knowledge sharing, continuous learning, and innovation.

Senior Business Analyst

Accountimize Pakistan
September 2023 - November 2023
  • Responsibilities: o Generate reports, dashboards, and visualizations using Zoho Analytics to present data in a clear and concise manner to various stakeholders, including sales teams, management, and executives. o Conduct in-depth analysis of sales processes, pipeline management, and lead conversion to identify areas for improvement and drive sales efficiency. o Collaborate with cross-functional teams to understand sales objectives, challenges, and opportunities, and provide data-driven recommendations and solutions. o Develop and maintain sales performance metrics, KPIs, and forecasting models using Zoho CRM and Zoho Analytics to measure and track sales performance against targets. o Utilize Zoho CRM and Zoho Analytics to extract, analyze, and interpret sales data, identifying key trends, patterns, and insights. o Assist in the implementation and customization of Zoho CRM and Zoho Analytics, including data integration, configuration, and troubleshooting. o Stay updated with the latest features and functionalities of Zoho CRM and Zoho Analytics, exploring ways to leverage them to enhance sales analytics and reporting capabilities. o Provide training and guidance to sales teams on utilizing Zoho CRM and Zoho Analytics effectively, ensuring adoption and maximizing the benefits of the platforms. o Stay informed about industry trends, best practices, and emerging technologies related to sales analytics and CRM systems.

Manager Data Analyst & Sales Support

Zameen.com
August 2019 - September 2023
  • Responsibilities: o Managing all MIS-related stuff. o Analysis for Business Planning and YoY Forecasting o Making team targets as per company business plan. o Data analysis and presenting findings/gaps to the management for completing gaps and finding the actual root cause. o Inventory Reconciliation with Developer. o Invoice Reconciliation with Developer. o Incentive and Bonus working. o Making and presenting weekly dashboards to the management. Which is based on: YTD target vs achievement quarterly and month over month. Performance Review (Weekly, Monthly, Quarterly and Annual). Daily sales comparison (Revenue and Unit-wise) Lead analysis, based on: • Lead comparison (month over month,week-wise (current with last month), date-wise (current with last month), project-wise, Senior Manager wise. • Lead conversion rate. • Lead TAT. • Lead comparison salesperson-wise. o Routine Tasks: Last day sales commitment Senior Manager Wise to Associate Director/ Director and Senior Director. Senior Manager Wise last day achievement to Associate Director/ Director and Senior Director. Required run rate for today to achieve monthly target Senior Manager Wise to Associate Director/ Director and Senior Director. Monthly Closing working and overview with the Head office finance team o Backend Support to the Sales Team and Other Departments (HR, Marketing, and Sales Effectiveness).

Specialist Customer Care Operations

Augere PVT LTD
May 2011 - October 2018
  • Special Projects: o Migration with Wi-Tibe. Taking care of all customer-related issues nationwide. POC from Qubee Customer Care side for the Wi-Tribe team. o Automatic Waiver Calculator for providing fast solutions on Billing Queries. o New IVR implementation. o WOW FACTOR. Analysis Execution Way Forward Launch o Qubee Unpaid Dialing monthly. Call customers to know a reason for not paying bills, resolve customer issues, and make an appointment for collection. o Infinity migration process. o Call the customer and convince them to migrate to Qubee. Take an appointment and forward it to the concerned department for installation. o Maintaining NWD consolidates pulse. Compiling 18 Mini FS Stores reports and reporting to management. o Infinity corporate Client (Siemens PVT LTD) account management. Invoicing, Cheque collection, provide solutions when the issue occurs. o Call Center calibration (QUBEE Product/Technical and Outbound). Listing calls and provides marks according to quality. o CRM Audit Refund Audit (Debit Note, Credit Note) As per waiver SOP credit provided or not. "I was the first one who started the Mini FS store project for Augere PVT LTD (QUBEE) as a Customer Care Representative and made this project successful. After that QUBEE PVT LTD launched 18 Mini FS Stores and I was supervising Whole South (KHI) Region Mini FS Stores"

Supervisor

Alt Source Communication
April 2010 - August 2012
  • Achievement: Got a GOOD JOB CARD from the CEO, General Manager Customer Care, and Manager Touch Points

Education

APTECH

Software Engineering
February 2011 - December 2014